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Original topic:

Can't redeem the Samsung smart club points.

(Topic created on: 13-03-2023 02:23 PM)
Silversoul
First Poster
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Mobile Apps & Services

I keep getting this error message. Contacted the customer service a million times now. They only reply once everyday. They're clueless. They're even closed on Sundays despite being a 24/7 toll free service. Dreadful! I'll probably go for some other device from now on. 

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1 REPLY 1
TessM
Mastermind
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Mobile Apps & Services

Hi @Silversoul ,

 

I can see that this is a service offered in India: Samsung Smart Club - World of Privileges | Samsung India

 

With Samsung support being localised and this being a European forum (the English language part is supported by the Samsung UK & Ireland team, for example), we're limited in what we can do for you in terms of direct support. 

  

Have you been in touch with Samsung India about this issue? You can find their contact details here: Customer Care | Samsung India

 

PS: I have deleted your screenshot as it contains personal information that can be used by others (email). Feel free to upload this again after covering this information.