Can't receive messages when im not using a certain app

[Deejhay]

Please can anyone tell me what to do🥺. I can't seem to receive any messages whenever I'm not inside the app. For some reason when I wake-up I have lots of notifications popping up the screen but when I click on them they're not there. It's still the same messages where I left off before sleeping. Btw, the app is called Starmaker. I have no problems receiving messages with other apps though. Already tried uninstalling the app, updated it but no luck. Please help❤️🙏🏻🙏🏻🙏🏻

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

I would recommend you reach out to the App Developers by going to the Google Play Store, searching the app and then sending them an email from the contact option towards the bottom of the screen.

[Deejhay]

Hi!! Thank you for reaching out 🙏🏻So I guess this has nothing to do with the phone then? You see, I recently bought this Samsung phone.. just for a change. I had no issues like this with my previous phones, that's why I was wondering maybe there are some things that I just dont know much about Samsung settings and stuff🤦🏻‍♀️

[Piper123]

You haven't mentioned what phone you have but many newer devices use 64bit and older apps 32bit hence suggestion of reaching out to app developer

[Deejhay]

I see.. thank you for this, will definitely reach out to the app developer 😊🙏🏻