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Can't check out with Samsung Financing in Shop Samsung App

(Topic created on: 09-05-2024 02:17 AM)
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Sammysung3
First Poster
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I'm trying to check out in the Shop Samsung app to get and s24 ultra. They're currently running a 15% discount on orders within the app. I'm trying to use Samsung financing to check out and once I get to the ID verification it let's me take a picture of my ID but then doesn't let me take a picture of myself. I'm able to go all the way thru verification ID in the Affirm app and on the Samsung website but not in the Shop app where they have the 15% discount. I've tried everything from wiping cache, uninstalling and re-installing, enabling camera permissions in all the Samsung apps and browser apps, to even trying on multiple phones and the same issue persists. How can I finish check out using Samsung financing on the Shop Samsung app? 

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2 REPLIES 2
DomYoco
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I'm having the same issue.

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wiederman
Apprentice
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Same exact issue here and no one seems able to help. I have heard that Samsung might be severing their relationship with TD bank and requiring that we use Affirm 24 month financing but thats not even an option. Its also weird because TD Bank has just updated the customer portal for Samsung Financing and its way better than before. 

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