Close

App Data Not Restored

(Topic created on: Wednesday)
109 Views
scrumpy1973
Pioneer
Options
I use a older version of Samsung Health as the new one doesn’t count steps in real time which is useless to me. This morning my phone updated to the new app so I successfully synced my data, un and reinstalled the new one to the old one and upon restoring the data it shows my past weeks data and workouts have been lost the strange thing is it shows in my Together section.
Any help appreciated. 
1 REPLY 1
hugmanloveshimself
Big Cheese
Options
This issue likely occurs because the "Together" section syncs to the server in real-time, while personal workout data may have been stored locally on the newer app version.

Ensure the older app version has fully finished syncing with your Samsung account, as this process can be delayed after a reinstall.

Try force-stopping the app and clearing its cache to prompt a fresh sync of local data to the server.