All apps gone???? S3 gear

[The_big_1]

Hi,

All my apps, mapmywalk, Google etc, no native Samsung apps, have all gone off my s3 gear. They are all on my paired S8 but no longer on the watch??? How do I get them back on the watch???

[SjorsK]

Ough, Sorry to hear that everything is gone. Have you tried to restart the watch? This might help.

Otherwise you can re-download the apps though the store.

[The_big_1]

Hi,

I tried three times to reset the watch, always comes back the same. Some apps that are on my phone, in the Google app store that used to be on my watch, do not appear in the Samsung store but the app owners assure me when they are on your phone, they update to the watch too

[SjorsK]

Doesn't sound good. Did you already try a factory reset of the watch (Not just a restart)? This will effectively turn everything back to default.

[The_big_1]

Hi ya,

How do I do a factory reset?

[SjorsK]

From the official Manual:

Source:

http://downloadcenter.samsung.com/content/UM/201703/20170320152528872/SM-R760_R765_R770_UM_EU_Tizen_...

[The_big_1]

Hi,

I did that reset as it's the only reset there is. Made no difference. I am guessing a major Samsung bug that has now stopped the s3 classic using any Google store apps :0(. Has rendered the year old watch scrap.

[SjorsK]

That sounds quite horrible indeed.

To sumarize the situation:

• The factory reset did not help
• Its not possible to re-download apps from the store.

Well, not all is lost

Considering its one year old its still covered by the warranty. I personally believe that the software on the watch is corrupt, this can usually be resolved by simply "Flashing" it again. This can however only be done though Samsung Recognised partners.

You can find some stores here:
https://www.samsung.com/uk/support/service-centre/

Alternatively you can send it to the warranty services, but that will probably take a bit longer.

[The_big_1]

Hi ya,

How long is the warrenty?

Many thanks!!!!

[SjorsK]

Usually two years, exceptions might apply (For special offers and batteries. Batteries are usually 1 year ). 

More information: 

https://www.samsung.com/uk/support/warranty/