19-10-2024 12:56 AM
Yesterday, my phone crashed, and I was able to shut it down, but when I tried to turn it on again, it didn't work. I tried the forced restart, but I was stuck in the Samsung logo until now. I tried the key combo of using the volume up and power button to access safe mode, but it won't work either. I need your help, guys. I am reaching out to solve this problem and not spend money desperately. Thank you!
Add: I can charge it, see the percentage and am able to feel it vibrate, still can't pass the Samsung logo screen.
19-10-2024 07:03 AM - last edited 19-10-2024 07:05 AM
yesterday
Hi when you are stuck in this situation it is not possible to access the boot into safe mode or any of the other options. All I can get to is the word SAMSUNG and then the only thing i can do is press power button and volume down to switch off but it then re boots thru samsung logo screen into just SAMSUNG screen.