When do i get the e-mail of the trade-in program

[Milan20007]

i bought a samsung s20 fe sunday (5 days ago) with the trade-in program and still haven't received an email about it. The package from the mobile was delivered to the neighbors. They gived the Package to me

[KevinW]

Hi Milan, 

Sorry to hear that! I'd suggest you contact you customer support to find out what's going on. 

[Tessa]

Good afternoon, Milan.

Did you work it out with our customer service or do you still need help with this?

If you still need help, let me know and share your order number 🙂