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(Onderwerp aangemaakt op: 09-12-2024 10:40 PM)
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Thank you for your response Redba,
Via the Samsung Members-app you can also send in an error report to my colleagues of the R&D department. They can investigate this and when this can be resolved by an update this will be rolled out as soon as possible.
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1. Reproduce the problem 2
. View the detailed photo or video
3. Long press the Samsung Members icon on the Apps screen and tap Error Reports
4. Tap OK in the pop-up window for sending system logs
5. Select Symptom category
6. Write down the problem in detail, attach necessary screenshots/photos/videos and then press send.
7. Also, within 10 minutes of reproducing, send an error report with the secret logs.
When sending an error report, you should check Send system logs. This is how we get the logs.
You can always send me a message again if it works or/and if you have anymore questions.
With kind regards,
Ajay
