Solved: Impossible to disable screen save (screen off) on Family Hub since update

habile · ‎04-09-2024

Model: SRS656MBFH4
Version: TIZEN 7.0 (AFH-SG-KTM-24-T7XXMU 20240808.203251)

This product gets worse at every release. What are Samsung doing?! Now, it is impossible to disable the screensaver (screen off). The maximum I can set it is 5 minutes and now a web page refresh in the browser no longer keeps the screen awake/resets the timer.

This renders it utterly useless for displaying my CCTV camera streams. Every 5 minutes, someone has to get up and touch the screen - pointless. This is the only useful feature I managed to eek out of this disastrous product and now it is finally completely useless!

Does anyone know how to disable screen off? Or somehow reset the timer/keep the display on without physically touching it?

Thanks.

habile · ‎18-10-2024

I made progress!

This would probably have been easier had I been a web developer, I'm not! So any real web developers look away now.

I think 'all' I needed was a <video> tag. Wrapping the feed in the tag keeps the screen on!

I have two camera feeds however, and sadly using two <video> tags didn't work, only one video would play at a time, so I worked around it by using both an <iframe> and a <video> tag thus:

<html>
  <head>
    <meta http-equiv="refresh" content="900">
  </head>
  <body style="background-color:black;">
    <video preload autoplay muted id='video1' width='960' height='630' frameborder='0'>
      <source src='http://192.168.0.8:1984/api/stream.mp4?src=porch&mp4=flac' type='video/mp4'>
    </video>
    <iframe class="video" width="960" height="630" src="http://192.168.0.8:1984/stream.html?src=front" frameborder="0"></iframe>
    <script>
      const video = document.getElementById('video1');
      video.pause();
      video.play();
    </script>
  </body>
</html>

This will suffice for me. I hope this helps someone. If you find a better/proper way, I'd be happy to be educated!

Thank you @SocietyGirl for the YouTube suggestion that inspired me.

---

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habile · ‎18-10-2024

Sigh... last word, promise. Switching one of the streams to MSE from WebRTC was also sufficient to keep the display awake.

It seems this firmware allowed RTC streams to work, however RTC streams do not keep the screen on! I have no idea why!

<html>
<head>
    <meta http-equiv="refresh" content="900">
</head>
<body style="background-color:black;">
  <iframe allow="autoplay" width="960" height="630" src="http://192.168.0.8:1984/stream.html?src=porch&mode=webrtc" frameborder="0"></iframe>
  <iframe allow="autoplay" width="960" height="630" src="http://192.168.0.8:1984/stream.html?src=front&mode=mse" frameborder="0"></iframe>
</body>
</html>

View solution in context

SocietyGirl · ‎05-09-2024

Hi!

Which app do you use for CCTV streaming? ST Player, internet browser etc.?

Say hi to us on socials - @SamsungUK

habile · ‎05-09-2024

Hi .

I use the browser to render a simple web page with a couple of iframes to go2rtc for streaming from Scrypted

<html>
<head>
<title>My CCTV</title>
<meta http-equiv="refresh" content="298">
</head>
<body style="background-color:black;">
<iframe width="960" height="630" src="http://192.168.0.8:1984/stream.html?src=porch" frameborder="0" ></iframe>
<p></p>
<iframe width="960" height="630" src="http://192.168.0.8:1984/stream.html?src=front" frameborder="0" ></iframe>
</body>
</html>

This gives me couple of pretty steady RTC streams, at least since the update, before it would only stream MSE which used to freeze a bit but still more usable than a blank screen!

The only workaround I have right now is to shout 'Alexa' every 5 minutes to wake up the screen.

C.

SocietyGirl · ‎05-09-2024

Thanks for this, I'll come back to you once I have more info...

Say hi to us on socials - @SamsungUK

habile · ‎13-09-2024

Did you make any headway with this?

I did receive a call from support, but I couldn't really understand what they were saying. They mentioned something about an engineer, a firmware downgrade and responding to a comment 'somewhere', but they couldn't tell me which comment I was supposed to be responding to, nor where - so ¯\_(ツ)_/¯

The support 'transaction' previously was 8221064173, if it helps anything.

Thanks.

habile · ‎26-09-2024

LG it is...

SocietyGirl · ‎26-09-2024

I've sent this to the team and just waiting for them to come back to me

Say hi to us on socials - @SamsungUK

habile · ‎27-09-2024

Thank you. Forgive my random comment, borne out of frustration. And to be fair, the web browser is actually better than it was, as the cameras now stream using RTC, whereas before they could only use MSE and the browser would leak memory and crash, that doesn't happen now. I just can't see it all the time to marvel at the improvement!

SocietyGirl · ‎27-09-2024

Don't be silly, it's ok to be frustrated. I will come back to you. Just want to get you the 'right' answer ✌️

Say hi to us on socials - @SamsungUK

SocietyGirl · ‎07-10-2024

Update: No known fix for now, pushing to see if there's a workaround.

Say hi to us on socials - @SamsungUK

Impossible to disable screen save (screen off) on Family Hub since update

2 Solutions