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Original topic:

Family Hub touchscreen unresponsive

(Topic created on: 08-08-2022 08:10 PM)
First Poster

For nearly a month now, the touchscreen of my family hub American fridge freezer has stopped working. Nothing I do fixes it - I’ve tried turning it off then in again for various lengths of time, both with the red switch (just for the hub screen) and at the mains, but nothing works.

I know that the hub is still functioning as smart things can still connect (only way I can alter fridge/freezer temp!!) and if I update the family board using the family hub app on my phone, that reflects on the screen on the fridge.

Because I’ve had it for nearly 3 years, I’ve been told I’ll have to fork out £110 for a call out and if the screen needs replacing, it’ll be another £400 odd.

Thats quite frankly ridiculous given that the fridge becomes all but unusable without the screen as all of the settings are done via the hub, and for a fridge that cost well over £2k, this is a joke - it seems like this is a common issue with these fridges, as evidenced by a thread on the US community site: but Samsung don’t want to own the issue and fix it FoC.

If anyone has managed to resolve the issue (without a £500 cost replacement) I’d love to know how - seems like it could be a software issue? The US models seem to have a USB port but the one I have (RS68N8941SL) doesn’t, so I can’t even use a mouse to try to factory reset.

First Poster

Hi just read your review, I'm experiencing the same problem my screen stopped working yesterday, not happy to hear that it could cost upto £500!!! 😡