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Hi there, @CCForum. I wouldn't expect you to be having this kind of issue with your tumble dryer, so you've done the right thing by reaching out for help. If you've not done so already, I'd recommend following the troubleshooting found in this link.
If these steps don't resolve the problem then it'd be best to contact our Home Appliance team, as they'll be able to go through some further troubleshooting with you and, if necessary, arrange for an engineer visit.
If you are in the UK you can call them 0333 000 0333, if you are in Ireland their number is 0818 717 100. Both teams are open 8am to 8pm Mon-Fri, 9am to 6pm Sat-Sun.
If you are located outside of these countries then please click here to find your local Samsung Support team.
@CCForum wrote:cost nearly 1000 pounds.....
well there's your first problem - paying nearly 1000 quid for a tumble dryer.
Second, its a heatpump dryer and they are the worst for drying sheets, they just get tangled up into a ball due to heat pump dryers not reverse tumbling throughout the drying process - make sure the next dryer you buy is a condenser one at around 350 quid and they reverse throughout the drying process and are quicker to dry than heatpump dryers 
Hi there, @CCForum. I wouldn't expect you to be having this kind of issue with your tumble dryer, so you've done the right thing by reaching out for help. If you've not done so already, I'd recommend following the troubleshooting found in this link.
If these steps don't resolve the problem then it'd be best to contact our Home Appliance team, as they'll be able to go through some further troubleshooting with you and, if necessary, arrange for an engineer visit.
If you are in the UK you can call them 0333 000 0333, if you are in Ireland their number is 0818 717 100. Both teams are open 8am to 8pm Mon-Fri, 9am to 6pm Sat-Sun.
If you are located outside of these countries then please click here to find your local Samsung Support team.
