Booking a service visit to my washine machine

[essexgp]

I can only say that the experience i have had so far trying to book a service visit to my washing machine is atrocious

My machine is covered under a 5 year warranty and i booked a call saying there is water leaking from the machine, that call was cancelled and made chargeable as they said the door seal was damaged without even visiting! After contacting them and asking the question I was then asked to supply pictures showing the door seal, they responded to that and agreed the seal is undamaged and I was to contact them again, which I have just done spending over 30 minutes speaking to a brick wall called CJ "Cyrus" who now says my "case" is being reviewed

I've had plenty of washing machines from various manufactures and never have i had to deal with a company like this, so why cant i get a simple thing as a service engineer to visit?

[AtshaamY]

Hi @essexgp. I'm sorry to hear about the issues you're having with your washing machine. Did you manage to get a repair arranged for this issue? You can send us a message to @Sam_UK, and we'd be happy to take a look at this.

[essexgp]

@Sam_UK After a battle with CJ who I was dealing with, despite my warranty being validated and agreement that the door seal was in no way damaged I was told "my case was under review" this was at 1.30pm Thursday, my call was eventually agreed at 5.30pm that day, but as my original vista for Friday had been cancelled I am now having to wait until Monday

It's the back up service that makes a company, samsung has been one of the worst I've ever had to deal with and its not even got to the machine being fixed so this will be my first and last samsung washing machine

[AtshaamY]

Please send a PM instead to @Sam_UK. Someone will be on hand to help you from there.

AtshaamY

[essexgp]

On here? Or where?

[AtshaamY]

Go on to the @Sam_UK profile, then tap on Message to send a private message.