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Solutions approuvées
Bonjour @S23ultra_unlock,
Soyez le bienvenu dans le forum Communautaire de Samsung France.
Malheureusement, il n'y a plus de recette miracle. Si vous avez oublié le modèle, il va falloir passer par un SAV agréé avec la facture d'achat pour le déblocage.
Hello and welcome to the Community @S23ultra_unlock,
If you have forgotten the unlock pattern for your Galaxy S23 Ultra, the only available option is to perform a factory reset using the hardware keys, as mentioned by @Pi_Jo_75.
I understand that you don't want to lose your data, but this process will erase all your information.
However, if you have backed up your data, you will be able to restore it after the reset.
Here is a FAQ to guide you through the reset: 👉 https://www.samsung.com/fr/support/mobile-devices/comment-reinitialiser-mon-smartphone-tablette-ou-r...
And another FAQ to help you restore your data: 👉 https://www.samsung.com/fr/support/mobile-devices/comment-sauvegarder-et-restaurer-les-donnees-de-mo...
If you're unable to reset using the buttons, you will need to visit a repair center with your receipt. Here’s a link to find repair centers: 🔗 https://www.samsung.com/fr/support/service-centre/
Please note that you are on the Samsung Community France, so for optimal support, it is recommended to communicate in French.
If you have difficulties to express yourself in French, you can post your request on the Community uk : 🔗 https://eu.community.samsung.com/t5/english/ct-p/uk.
I hope this information is helpful.
Thank you, @Pi_Jo_75 for your contribution.
Have a good start to the week 🙂.
Bonjour @S23ultra_unlock,
Soyez le bienvenu dans le forum Communautaire de Samsung France.
Malheureusement, il n'y a plus de recette miracle. Si vous avez oublié le modèle, il va falloir passer par un SAV agréé avec la facture d'achat pour le déblocage.
Hello and welcome to the Community @S23ultra_unlock,
If you have forgotten the unlock pattern for your Galaxy S23 Ultra, the only available option is to perform a factory reset using the hardware keys, as mentioned by @Pi_Jo_75.
I understand that you don't want to lose your data, but this process will erase all your information.
However, if you have backed up your data, you will be able to restore it after the reset.
Here is a FAQ to guide you through the reset: 👉 https://www.samsung.com/fr/support/mobile-devices/comment-reinitialiser-mon-smartphone-tablette-ou-r...
And another FAQ to help you restore your data: 👉 https://www.samsung.com/fr/support/mobile-devices/comment-sauvegarder-et-restaurer-les-donnees-de-mo...
If you're unable to reset using the buttons, you will need to visit a repair center with your receipt. Here’s a link to find repair centers: 🔗 https://www.samsung.com/fr/support/service-centre/
Please note that you are on the Samsung Community France, so for optimal support, it is recommended to communicate in French.
If you have difficulties to express yourself in French, you can post your request on the Community uk : 🔗 https://eu.community.samsung.com/t5/english/ct-p/uk.
I hope this information is helpful.
Thank you, @Pi_Jo_75 for your contribution.
Have a good start to the week 🙂.
