My Zold4 began to present the following malfunction
Zfold 4 cell phone, when unfolding the screen (Unfolding) turns off and does not turn back on normally, making it necessary to hold the power button and volume down to be able to turn it back on. The cell phone becomes overheated during this process. Even when you can open the cell phone screen, when trying to write on the internal screen there is a section where the pen is not recognized.
The product was sent for technical assistance authorized by SAMSUNG itself, at the Samsung Service Center Saint Germain Building - R. Aurelino Leal, 40 - room 205 - (21) 3311-8888, and the problem was registered under Service Order No. 4168159423 , on 10/11/2023. However, technical assistance decided to repair the product claiming it was not under warranty, and I have a letter from SAMSUNG that extended my warranty until 11/28/2023, due to another problem that occurred in July 2023.
I contacted SAMSUNG online chat again, where the CHAT file will be attached, and I confirmed with the letter I have from SAMSUNG itself that my warranty runs until 11/28/2023. SAMSUNG is still analyzing my repair, as my cell phone is extremely important in my work use, which requires authentication applications to release accounts for professional use, such as the email features of many software programs that reveal double authentication.
After researching similar problems with many users, it was found that this problem is a HIDDEN PRODUCT ADDICTION, as according to the link below, several users encountered the same problem, including a report of the problem being posted in the manufacturer's own community, on the other hand user.
Link to other users with the same problem:
• https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-fold-4-crashes-when-unfolding/td-p/608552...
• https://www.reddit.com/r/GalaxyFold/comments/11guchw/galaxy_fold_4_crashes_when_unfolded/?onetap_aut...
• https://youtu.be/BGm9o6GkqzY?si=O0zJoAgBnSGm4Qcq
SAMSUNG took a position saying that it will not repair my product, first claiming that the warranty had expired, according to the online chat with SAMSUNG on the support website and after presenting the letter that my cell phone was under warranty, SAMSUNG claimed that the The problem was due to misuse of the device, and my device did not fall and there is no external damage that would justify such a problem. As demonstrated on the websites above, the device problem has already occurred with several SAMSUNG ZFOLD4 lines.
