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network issue with Z Fold 2

(Argomento creato il giorno: 19-09-2020 12:41 PM)
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Kempie81
Pioneer
Opzioni

Hi I have been having network drop outs with my new phone. 

My Internet is slow as when not on WiFi and thats when I have it and my calls are dropping or not connecting. I'm with EE by the way. 
47 Risposte
TRY2HELP
Helping Hand
Opzioni
did EE give you a new sim with your new phone, old sim is not capable with 5g
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Kempie81
Pioneer
Opzioni
now its the same sim that works fine with my Note. phone came from Samsung.
CaptainCards
Journeyman
Opzioni

I've got the same problem on EE at the moment. Not sure what the problem is, but seems OK going right down to 3g. This issue is annoying What note was your sim in before?

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Kempie81
Pioneer
Opzioni
note 10 plus. I put it back and its fine
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Kempie81
Pioneer
Opzioni
but in this i basically can't make calls or anything when I'm not on WiFi.
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CaptainCards
Journeyman
Opzioni

Yeah exactly the same for me, and it only resolves temporarily after restarting the device.

Samsung have checked the hardware and found no issues claiming its not a hardware problem, and EE don't really want to accept responsibility. I'm going to test with some other sims to see what happens.

As more people are starting to get this phone hopefully the issue will be highlighted with a fix being worked on

Kempie81
Pioneer
Opzioni
try this.
go to settling and change your network from automatic and select your carrier. this has helped me
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Members_3I11mTC
First Poster
Opzioni

Same issue, only reboot fixes.....temporarily 

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Kempie81
Pioneer
Opzioni
this is still a temporary fix. is it me or does this seem to be a EE thing???
0 Likes