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Issues with operating system on zfold5

(Topic created on: 08-06-2024 06:01 AM)
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kzfold
First Poster
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Has anyone experience UI issues with zfold5 since system upgrade?
None of my icons are appearing or working on home screen.

I cannot use any of the functions unless I gi through the menu options.

For example I cannot switch on WiFi, mobile data, Bluetooth or sound om via the drop drag down option.

Any ideas on what I can do?
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2 REPLIES 2
AtshaamY
Moderator
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Hi @kzfold.

We're not aware of any other users having similar issues. I'd suggest that you try a soft reset to see if that helps. Press and hold the Power and Volume Down buttons for 10 seconds until the phone restarts.

Also, start the phone in Safe Mode by following the steps provided on our website here: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

BandOfBrothers
Samsung Members Star ★★
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To add to the troubleshooting step mentioned by @AtshaamY can I also suggest the following step @kzfold 

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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