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Original topic:

Inner screen with blackk overlay

(Topic created on: 21-11-2023 02:07 PM)
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uxsniper
First Poster
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My 2 months old fold 5. Samsung is asking me to pay 1010.00 CAD. No device damage, no liquid. Anyone experienced this, or DIY fixed it, 1010.00 is not fair.

My phone is extremely new. Never had any issues like this with my previous phones. I dont have care+, that's the problem. That's why they are charging me too much. No damage, never sit on it,never dropped it.

I called samsung customer service, they asked me to send it thru fedex, if they need to charge me they will email me the quote, when I decline the service, i need to pay 55 dollars as inspection fee. Im loosing hope, and really devastated.

 

received_3674858786129010.jpeg

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2 REPLIES 2
Glenntech
Samsung Members Star ★
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If you have a Samsung Members in Canada
It's probably best asking there as your consumer rights and warranty etc will be different to here in Europe
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DJSubterrain
Apprentice
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They can't charge you that if it's not accidental damage, you have statutory rights and a warranty. Push. Back.

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