Inner Screen freezing or just blocking after One UI 7 update

[Sorational]

My Z Flip 6 worked perfectly fine before the update, but now when I flip close the phone then the outside screen doesn't turn on immediately (takes up to 5 mins or more) and when I flip open it back again, the main screen doesn't take over and either freezes or just stays blacks and doesn't turn on at all. 

I have to restart the phone manually for it to work again, but sometimes I have to restart the phone 3 times for the restart to happen on the main screen instead of thee outside screen....

I did a factory reset and it did not fix the issue...

I'm really disappointed that Samsung hasn't fixed the issue yet even though this problem seems to impact a lot of people !

[vera]

I have a Samsung A52S and have also had problems with freeze for a while before the update, they can't help me either, only tell me what to do to restart it, had

[Ajay-A]

Hallo @Sorational,

Thank you for your message about this. I will gladly help you further. We recommend to go to one of our Service Centers. My collegue can inspect your Flip6 personally and do a repair when needed. See the link below for the locations and to make an appointment. Feel free to keep us up-to-date.

https://bit.ly/2CKz9mr

With kind regards,

Ajay

[Sorational · Accepted solution]

Good afternoon,
This is exactly what I did and they ended up replacing my screen free of charge since my phone was still under Samsung Warranty. I still don't understand how an Update could wreck my screen like that and I'm confident that it wasn't a material damage since I have never dropped my phone or given it any damage whatsoever

[Ajay-A]

Thank you for letting us know Sorational,

I'm glad to read that your Flip6 is fixed under warrenty.

Also thank you for your feedback, I've reported is also to our Product Specialist.

When you have further questions and/or remarks, feel free to message us again. I wish you much fun with your Flip6!

With kind regard,

Ajay