Fold Screen crash.

CraigR91 · ‎28-09-2023

I've had my fold 4 for around a year now. I have absolutely loved this phone, especially the huge fold screen which I use to watch everything and play games. That was until it started to crash. All my games and videos work fine when using the small outer screen and my fold screen works fine with everything else until I either play a game or a video and it cuts out with a static noise and screen shuts off. I then need to soft reset the phone with the volume + lock buttons and as long as my phone stays closed my phone will come on as per normal and work completely fine until I play something through the fold screen. I feel I'm now stuck with a very chunky phone that can't use it's fold screen for the next 2 years. Any tips?

LordJay · ‎28-09-2023

Have you tried updating the game launcher?

Jay

CraigR91 · ‎28-09-2023

I made sure all my apps were up to date. Still dying on games/videos. I'm about to factory restore now that I've backed up my photos

LordJay · ‎28-09-2023

or you Could Just uninstall the games one by one to see if it's
one of them Causing it

Jay

Glenntech · ‎28-09-2023

Are you getting low on memory space?
Maybe try wiping the partition cashe.

BandOfBrothers · ‎29-09-2023

@CraigR91 did a factory reset help ?

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
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Obsydian · ‎29-09-2023

I found on my ZFold3 this is how it started, then got worse, ended up performing constant soft resets.

My ZFold4 a year on is playing up on the front screen, opening shealth or secure folder results in a blank screen and freeze, need to close, unfold then open the app.

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Oliver_C · ‎30-09-2023

though I'm not sure the problem behind this issue, but I have 2tips for you.
my first tip would be backup your important data and factory reset the phone.
my second tip would be record a complete video showing the issue(if possible), and book an in person repair with Samsung experience store and show them your question. I believe engineers in the store would find a solution for you, either in software perspective or hardware perspective (i mean a possible repair or replacement) .

CraigR91 · ‎30-09-2023

No, it just locked me out of some tricky 2 step verifications

CraigR91 · ‎30-09-2023

Tried the first tip last night. No joy. I will try the second tomorrow.