Fold 6 Heating up

[Mjay724]

As the name implies,my fold 6 heats up so easily especially when I'm watching something on youtube and the phone is laid flat on a surface, worse when my hotspot is on. If i add chatting on whatsapp to the mix, it literarily shuts down multiple windows, sometimes i have to lay it on an ice pack to cool it off. What can i do to minimise this or what am i doing wrong?

[rrwww]

my phone heating up easily too， especially using wechat，the phone will get too hot to slow done

[BandOfBrothers]

Hello 👋 @Mjay724 

All the uses you mention obviously all use resources so this makes the phone operate harder thus causing heat, although the phone should dissipate this.

Do you have a case fitted as these can sometimes hinder dissipation. 

Also you could try these generic troubleshooting steps. 

1. Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

2. Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And Clear the caches of the individual apps by holding down the app icon and tap on i and then tap on Storage and Clear Cache. 

3. Run the diagnostic tool 🔧 found in your Samsung Members App. 

4. Send feedback via your Samsung Members App too. 

5. A Samsung Service Centre can assess your phone. 

Samsung Support Link > https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-your-phone-heats-up 

If i can be of any further help please don't hesitate to ask  😎