Flip 5 protector

[kelsuk]

Went into samsung shop today to be told they need to send my phone off to replace the screen protector , it will take 6 working days and they will reset my phone back to factory settings is this correct?

Also explained even in warranty I'd have to pay for it as it is general wear and bit an issue with the phone directly.

This is my 1st samsung phone after having apple phones for 10 years and I was shocked by the lack of customer service I received. 

[BandOfBrothers]

It's conceivable that the Samsung Service Centre does not either have the machine in house, or the screen protectors in-stock. 

However it does sound overkill that they think a factory reset _ wipe of the phone maybe needed. 

Just incase take time and date stamped photos of the phone with one of it turned on to show it's aesthetic condition while in your possession. 

And back up the phone. 

You can also put the phone into a specific mode to protect the phone. 

You'll see this in the reset options in Device Care called Maintenance Mode. 

More here > Maintenance Mode.  

If the phone is damaged in anyway then they'd need to bring the phone upto warranty standards hence any possible fee.

They'll let you know before commencing the work. 

If i can be of any further help please don't hesitate to ask  😎 

[OmegaMutant]

Normally they do a data rest yes, do a full back up before any repair is done. They do it due to data protection.

Replacement of screen protector, as i understood, is done under warranty repairs UNLESS they've voided your warranty due to, for example, any damage to the phone and then any repairs to get the phone upto manufacturer standards will be charged.

If they've voided the warranty, or service centre say it'll be charged, they'll give you an estimate before the work is done.

Once all and necessary repairs are done then the warranty continues until it's natural end date.

[OmegaMutant]

Also can use Maintenance Mode to save doing the data rest - forgot about that one.

[j123456789]

I always find Samsung's customer service and warranty a bit shady. When my fold 4 won't turn on few years ago and it was under warranty and also covered by accident damage insurance, Samsung still asked me to pay £250 to cover the cost. I just paid it as I know it will go no where if I refuse to pay.