26-12-2023 09:48 PM
I have a z_flip 5. I've had it since October. The screen developed a green line across the width of the phone in the location of the hinge. I noticed that one of the internal hinge covers was mounted sideways. Not obvious on a day to day basis but clearly not right and you notice it when the phone goes wrong.
I spoke to Samsung who sent it to an authorised agent for inspection. They said the warranty is void and have highlighted a tiny area of damage. Where I hear you as? Directly over the incorrectly mounted hinge cover and where the hinge cover has clearly put pressure on the screen!! However Samsung seem to refuse to comment on the manufacturing fault and just want to claim it is impact damage and so their warranty is void.
My understanding is that if the phone has a clear manufacturing fault then it should be repaired or replaced under the Consumer Rights Act 2015. I cannot get anybody to acknowledge this at Samsung and so wondered if anybody can advise on any contacts they have at Samsung who may actually understand that the Consumer Rights Act overrides any warranty conditions they may chosen to place on the phone. I fail to see how they can maintain that the damage is my fault inight if such clear evidence as shiwn in photos below.
Correct hinge cover (rough outline in red) with correct seating of cover in key area marked in green
incorrect hinge cover (rough outline in red) with cover bent in under the damaged area of screen marked green.
26-12-2023 09:57 PM
26-12-2023 10:27 PM
26-12-2023 11:01 PM - last edited 26-12-2023 11:07 PM
26-12-2023 11:05 PM
26-12-2023 11:08 PM
26-12-2023 11:14 PM - last edited 26-12-2023 11:15 PM
27-12-2023 06:06 PM
10-02-2024 08:02 AM