Bluetooth issues

[Dredinho]

So this is the reason Samsung refused to sort my Bluetooth issues under warranty on my fold 6, Bluetooth will connect but disconnects when I try to play music!

I understand their reason for it but surely the issues I'm having ha e nothing g to do with the drop i had 7 months ago

[johnz237]

I personally heavily disagree with that damage being remotely related to your phone's issues and find it odd that it's being refused for a few scuffs, but as on your other post it was suggested this could be from a drop, and in turn causing internal damage, which then is a chargeable repair. The only problem is there's not much on the forums we, as customers, can say or do to change that decision.

You could reach out to Samsung support again and request another repair, or go the legal route such as consumer rights.

[Dredinho]

That was my thoughts exactly! Thank you for your advice and will definitely take this further!

[JAMES4578]

Not possible to say definitively but aware of warranty being refused under such circumstances. I agree it is likely not related and obviously entitled to take it further ,such as consumer rights route.

[Dredinho]

Yeah that's what I intend to do tbf!