11-03-2018 07:52 AM in
Seems to be an awful lag on my lock screen. Takes a good few seconds to wake up. Brand new S9 user.
Solved! Go to Solution.
07-06-2018 03:17 AM in
13-03-2018 03:19 PM in
Hi @Seanstorey_ :robothappy:
Have you noticed any lag anywhere else on the phone, or is it just the lock screen? Appreciate that it's a brand new phone, but it might be worth going through the steps in the Health MOT to see if it clears any initial kinks.
13-03-2018 06:49 PM in
Hi. The MOT steps have all been completed along with sort reboot and putting phone into safe mode yet the same issue occurs. Screen just lags and stays blank when unlocking if left for a period of 5 minutes of longer. Eventually comes back but lag of 20 seconds feels like a lifetime
14-03-2018 02:54 PM - last edited 15-03-2018 04:17 PM
Time is indeed relative. :robotwink:
Are you able to send an error report on the lag to our software guys via the Samsung Members app so they can take a deeper look for you? Within 15 minutes of it happening, open Members app > select Support > Send Feedback > Error Reports > Application > Tick Send System Log Data, and attach a description of the problem.
21-03-2018 08:05 PM in
Have done this. Any idea how long it normally takes?
04-04-2018 07:39 PM in
On to my second phone and issue still happening. Have sent multiple error reports and no response. Thinking about heading back to Apple products at this point
07-05-2018 12:14 AM in
Same issue my side
06-06-2018 11:34 PM in
Same issue on my s9+. Did you get any resolution?
07-06-2018 03:17 AM in
10-08-2018 06:56 AM in
THANKYOU SO MUCH. IT WORKED FOR ME.
I FORGOT I INSERTED A FAULTY CARD EVER SINCE I BOUGHT IT.
BUT AFTER EJECTING THAT SD CARD, MY PHONE WORKS SMOOTHLY.