Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Slow response on lock screen

(Topic created on: 11-03-2018 08:52 AM)
Seanstorey_
First Poster
Options
Galaxy S9 Series

Seems to be an awful lag on my lock screen. Takes a good few seconds to wake up. Brand new S9 user. 

0 Likes

1 Solution


Accepted Solutions
Solution
braniwill
First Poster
Options
Galaxy S9 Series
1) no. Samsung hasn't bothered responding.

2) Yes I found the solution.
The sd card I had inserted was faulty. I just took it out

View solution in context

23 REPLIES 23
AntS
Moderator
Moderator
Options
Galaxy S9 Series

Hi @Seanstorey_ :robothappy:

 

Have you noticed any lag anywhere else on the phone, or is it just the lock screen? Appreciate that it's a brand new phone, but it might be worth going through the steps in the Health MOT to see if it clears any initial kinks.

0 Likes
Seanstorey_
First Poster
Options
Galaxy S9 Series

Hi. The MOT steps have all been completed along with sort reboot and putting phone into safe mode yet the same issue occurs. Screen just lags and stays blank when unlocking if left for a period of 5 minutes of longer. Eventually comes back but lag of 20 seconds feels like a lifetime

0 Likes
AntS
Moderator
Moderator
Options
Galaxy S9 Series

Time is indeed relative. :robotwink:

 

Are you able to send an error report on the lag to our software guys via the Samsung Members app so they can take a deeper look for you?  Within 15 minutes of it happening, open Members app > select Support > Send Feedback > Error Reports > Application > Tick Send System Log Data, and attach a description of the problem.

0 Likes
Seanstorey_
First Poster
Options
Galaxy S9 Series

Have done this. Any idea how long it normally takes? 

0 Likes
Seanstorey_
First Poster
Options
Galaxy S9 Series

On to my second phone and issue still happening. Have sent multiple error reports and no response. Thinking about heading back to Apple products at this point 

0 Likes
braniwill
First Poster
Options
Galaxy S9 Series

Same issue my side

0 Likes
Sdev
First Poster
Options
Galaxy S9 Series

Same issue on my s9+. Did you get any resolution?

0 Likes
Solution
braniwill
First Poster
Options
Galaxy S9 Series
1) no. Samsung hasn't bothered responding.

2) Yes I found the solution.
The sd card I had inserted was faulty. I just took it out

View solution in context

seebae
First Poster
Options
Galaxy S9 Series

THANKYOU SO MUCH. IT WORKED FOR ME.

I FORGOT I INSERTED A FAULTY CARD EVER SINCE I BOUGHT IT.

BUT AFTER EJECTING THAT SD CARD, MY PHONE WORKS SMOOTHLY.