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Original topic:

Samsung S9 mic and loudspeaker issues

(Topic created on: 09-03-2019 05:37 PM)
Owlsmad101
First Poster
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Galaxy S9 Series

Do i have warranty. Purchased brand new samsung s9 6 months ago. 

 

I am very upset to find no one can hear me. 

Also the loud speaker is crackling and distorted  

 

 

Is this issue covered in the warranty

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2 REPLIES 2
ChrisM
Moderator
Moderator
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Galaxy S9 Series

Hi @Owlsmad101.

 

Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.

 

Let us know how you get on.

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Owlsmad101
First Poster
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Galaxy S9 Series
Hi there tried soft reset. No joy
Software is up to date
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