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Original topic:

Samsung Cloud backup service unavailable

(Topic created on: 29-08-2018 05:31 PM)
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GalaxyS9plusIRL
Apprentice
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Screenshot_20180829-153805_Settings.jpg

 

My backup to Samsung Cloud and Google aren't available. Samsung part says its "prevented by security policy"

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6 REPLIES 6
CarlH
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Hi, @GalaxyS9plusIRL. Was it the Accounts Team you spoke to regarding this (their contact number is 0800 995 1079) ?

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GalaxyS9plusIRL
Apprentice
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No I haven't spoken to anyone but have tweeted support in Ireland n Facebook Messenger.

 

Why n how do I sort security policy for this. Mines up to date 

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CarlH
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If you give that number a call @GalaxyS9plusIRL but use +44 at the start and delete the first zero, they will be able to assist you with this. 

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GalaxyS9plusIRL
Apprentice
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Just rung them and sending a screenshot via email
CarlH
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GalaxyS9plusIRL
Apprentice
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I sorted the issue with a factory reset. I still don't know how issue arrose. Maybe it was your incompatible patch that didn't clean some code up.

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