S9+ Standing Case Design Problem

[Believry]

Well here's my problem.

So a few days ago i bought the Samsung s9+ Protective Standing cover, this one:

And guess what, I love this case it's really nice, the standing feature.
But here's where the problem comes.. The Adapter that came with the Samsung s9+ box, the USB-C to USB adapter

Doesn't fit the Bottom of the case, making the adapter unusable when using this case, I can't reach the charging port, I think this is a huge design problem with this case, should be fixed in the future, I hope.

Best regards, 

Believry

[Believry]

A quick bump after a week as no one has replyed yet.. 

PS. Also ended up having to buy a otg (type-c to usb) cable from another Company.

- Believry

[Believry]

Bump, anyone having the same issue with this case? would love for a samsung response on this but being ignored here.
-Believry

[AntS]

Hi @Believry. 

Unsure how widespread this is - but we can feed this back to the product team for you. 

Where did you purchase the case? Have you been able to try another of the exact same model to confirm that  it was definitely a design issue rather than just a one-off?

(And if anyone else out there is experiencing the same issue, please let us know in this thread.)

[Believry]

Thanks for the reply AntS, I bought the case in a Internet service provider(ISP) in Portugal, MEO, I havent tried anyother cases the same as this one, before this one i had the "Silicone s9+ Cover" but that one after a month of use i was having unresponsive side buttons, but didn't have this problem as the bottom of that case is fully open, so i traded it in store for this "standing cover" but the the hole would need to be biggeras to fit the bottom of the adapter itself, so i don't really think it's a singular case problem.

I took some pictures of the adapter and the case so u can see what i mean, the type-c connecter can't fully reach the bottom of the case so when the phone is on the case and i try to connect the adapter it just keeps falling as it doesn't stick to the phone type-c.

Picture of the case + AdapterPicture of the case + Adapter

[AntS]

No worries @Believry - and thanks for the info and pics there! 

I've escalated this one for you. I'll let you know of anything I hear back from the product team.

[AntS · Accepted solution]

Just updating you on this one, @Believry. The product design team have confirmed that they're now aware of the issue.

Other than a workaround of removing the Case when using the adaptor, there's no solution in place for this specific model at the moment; but we'll let you know of any further news we get from the design team.

[Believry]

"The product design team have confirmed that they're now aware of the issue"

Glad to hear that the design team is now aware of this issue, i ended up having to buy a type-c to usb adapter from other company, unfortunatly.

Usb-c Adapter

I'm using this one for now, it is a cable so i don't have this problem with it, the Samsung adapter is resting in the s9+ box for now. Thanks for keeping me updated on this one @AntS! 

~Believry