24-11-2018 03:04 PM in
Galaxy S9 SeriesHi
Ever since I received a software update last night my phone no longer recognises the official clear view case that has worked for months, I have restarted it several times but still no joy. Does anyone have any ideas?
Thanks
Solved! Go to Solution.
24-11-2018 03:58 PM in
Galaxy S9 SeriesHi
I got it working by turning off the phone for 5 mins.
Thank for replying
24-11-2018 03:54 PM - last edited 24-11-2018 03:54 PM ) in
Galaxy S9 SeriesCan you try your case on another Samsung phone as a process of elimination.
Are the preference settings in your phone regarding the case available to see etc if relevant.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
24-11-2018 03:58 PM in
Galaxy S9 SeriesHi
I got it working by turning off the phone for 5 mins.
Thank for replying
28-01-2019 12:01 PM in
Galaxy S9 SeriesSame case, but solution not worked for me 😞
01-02-2019 10:23 PM in
Galaxy S9 SeriesGo into settings,
Lock screen,
Always on,
Display Mode - Show always
10-02-2019 07:45 PM in
Galaxy S9 Seriesa same problem to me. My S9 do not recognize genuine clear view cover after update on android pie. Cover properly working on oreo, checked on my wife's phone.
15-02-2019 07:10 PM in
Galaxy S9 Series23-02-2019 04:04 PM in
Galaxy S9 SeriesI had the same problem, but I find this one solution. Go to the menu setting, general management, reset, reset settings to their defaults. Wait until your phone restart automatically and after that it should be fixed by now..
23-02-2019 07:12 PM in
Galaxy S9 SeriesI tried this method but still not working
23-02-2019 07:29 PM in
Galaxy S9 SeriesI am try with factory reset, but sill don't working