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Original topic:

Pop up adverts s9+

(Topic created on: 04-09-2018 03:02 AM)
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Kel3
Student
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Help! Every time I try to do something on my phone, ie open an app, write a text, check an email etc I have adverts pop up, I think I downloaded an app that has made this happen, I've been into the phone shop and turned off all permissions but nothing works, ( just got interuped by an advert then while writing this) any help would be great.

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AntS
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Hi @Kel3:smiling-face:

 

This guide is about ads on a lock screen, but it may help you out too: https://www.samsung.com/uk/support/mobile-devices/why-are-there-ads-on-my-lock-screen-and-how-can-i-...

 

If you're still not getting anywhere with it, then like Chewbacca says, one of our specialist team should be able to help you with this one fairly quickly. You'll be able to reach the UK S9|S9+ team on 0330 726 9000 between 8am and 10pm.

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BandOfBrothers
Samsung Members Star ★★
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To help confirm it's an app I'd suggest to put the phone in safe mode which turns off all your downloaded apps and leaves the stock ones alone which can help to determine if an app is causing this situation. 

 

If it disappears in safe mode then come out of that mode and start deleting your most recent apps one by one until it goes. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Chewbacca
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Hi Kel3
I had the same issue with my S8, rang through to samsung and they put me through one of their specialist departments who found the app that was causing the pop ups straight away and got rid of it. Since then, no problems. Might want to give them a call.
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AntS
Moderator
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Hi @Kel3:smiling-face:

 

This guide is about ads on a lock screen, but it may help you out too: https://www.samsung.com/uk/support/mobile-devices/why-are-there-ads-on-my-lock-screen-and-how-can-i-...

 

If you're still not getting anywhere with it, then like Chewbacca says, one of our specialist team should be able to help you with this one fairly quickly. You'll be able to reach the UK S9|S9+ team on 0330 726 9000 between 8am and 10pm.

Kel3
Student
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Thank you
Dammy
Student
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Hi, I was having same issues until i uninstall an app called "Cloud Sound" and that resolved the issues for me. Yours might be different app you installed by suggestions. To determine the app causing the ads pop up (if not Cloud Sound), close all recent opened apps list and watch closely for the ads pop up to comeup then quickly check the recent opened apps list to find the troublesome app and uninstall it. 

Don't install any apps you not familiar with. I battled the issue for a week before i found the app.