No delivery report option?

[Loubylou43]

I've been through Samsung help and Smarty online chat to try to find out why when I access messages > 3 dots > more settings > text messages the only option i see is 'view messages on sim card' and no other options. On my s7 (and according to Smarty help) there was the option to switch on/off delivery reports. Even when googling it seems to show the s9 having the ability for reports yet mine seems to be missing completely. Any help greatly appreciated!

[Richmar83]

Have a look under Messages -> Settings -> More Settings -> Text Messages -> Show when read. Should be a toggle on/off option.

[Loubylou43]

Nothing at all. It says text messages at the top then under that "view messages on sim card". Almost like the option is missing.

[BandOfBrothers]

The feature of delivery reports is usually a network driven feature @Loubylou43 

Does your network definitely Still support this feature.

[Loubylou43]

I bet that's what it is. Their help section says not all phone are supported with their network but the customer service advisor i did a live chat with seemed quite confused as to why it wasn't working so made me think it was possible. Been thinking about changing anyway. Thanks very much for clarifying that for me.

[BandOfBrothers]

You're very welcome @Loubylou43 

I know that sometimes a delivery report can be forced through by putting a shortcode before a message but again that's very much dependent on the network again and one has to remember to add it everytime. 

Take care. 

[James-H-A88]

I don't think its that cause mines the same as yours ad I havent changed network or price plan or anything just phone cause I broke my s8 and that had delivery reports just my s9 don't all it has is view messages on sim  

[James-H-A88]

Well mine is the same as hers only shows view messages on sim but my last phone had them and I received them just got a new phone not sim or plan and now i don't get them since getting an s9 so im thinking maybe somethings not right as defo nothing to do with my sim plan