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Original topic:

Lock screen notification - change since update?

(Topic created on: 13/02/19 22:55)
Kc08
Apprentice
Options
Galaxy S9 Series

Hi all. I've had my Samsung S9 since Christmas and have just done the latest update this week - so far I hate it!

 

I'm having trouble with the lock screen notifications. Before the update, I used to get a WhatsApp notification, the icon came up on the Always On screen, I'd hold the home button down to go onto the Lock Screen, and the notification with a message preview would be there for me to view.

 

Now when I do the same thing, the Lock Screen won't show me the preview, without pulling down from top where the icon is, and it appears in the status bar instead.

 

It also wont show me individual messages there anymore, and when generally on my phone, if I now get a WhatsApp message, it pops up at the top, but instead of saying what it is, it will say '8 messages from 4 conversations', taking into account any messages I haven't read.

 

Its doing my head in and have scoured the settings to try and sort this but can't! Any help??

 

Thanks

1 Solution


Accepted Solutions
Solution
Clur_11
Apprentice
Options
Galaxy S9 Series

Ok so I’ve tried and tried and I’ve managed to get detailed notifications back on my screen. I have the S8+.

 

I went to settings > lock screen > notifications > view style and set that to detailed. That then changes from just showing icons back to actual message. 

 

It it worked for me and hope it works for you.

Good luck!

View solution in context

16 REPLIES 16
Eckz89
First Poster
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Galaxy S9 Series

Having the same issue and it's really frustrating not getting a text preview of the message. Just the icon itself

Wbr
First Poster
Options
Galaxy S9 Series

Me too, I'm just trying to figure this out now and getting nowhere. You had any luck?

Clur_11
Apprentice
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Galaxy S9 Series

This is driving me mad too. If anyone finds a solution to this please post! Hate the update. Why change what was fine.

Kc08
Apprentice
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Galaxy S9 Series

No luck at all! Still the same and still doing my head in.

 

Also noticed that sometimes you have to enter your PIN to even see it on the lock screen at all by dragging down.

 

Worst update!

AdamS8
New Member
Options
Galaxy S9 Series

Hi All,

 

I have had the same and so I have been researching and playing and I think I might have solved this!

 

If you go to the whatsapp app -> settings -> and change "popup notification" to.....well whatever you want really, I personally only want it on lock screen so I set it to "only when screen off" and that seems to have worked.

 

Hope this might help y'all.....

Mon777
First Poster
Options
Galaxy S9 Series

Is there an update for this issue?

Solution
Clur_11
Apprentice
Options
Galaxy S9 Series

Ok so I’ve tried and tried and I’ve managed to get detailed notifications back on my screen. I have the S8+.

 

I went to settings > lock screen > notifications > view style and set that to detailed. That then changes from just showing icons back to actual message. 

 

It it worked for me and hope it works for you.

Good luck!

View solution in context

Kc08
Apprentice
Options
Galaxy S9 Series

Thank you SO much Clur_11, this has definitely helped with a big issue!!!

 

Hope it helps others too!

Clur_11
Apprentice
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Galaxy S9 Series
I'm really pleased it worked for you! Thanks for letting me know. I'm pleased I worked it out as it was doing my head in!!
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