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Original topic:

Issues with Screen Colour

(Topic created on: 07/11/18 09:03)
Lexie999
Apprentice
Options
Galaxy S9 Series

Hi,

 

Just wondering if anyone can offer any advice, taking a screen shot with my Samsung S9 edge last night and the colours changed to like a wierd white with blue colour, bit like inverted image but blue and white, ive gone through all the inverted images setting and its defo not one.

 

Cheers,

LexiePhone.jpg

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5 REPLIES 5
TracyR
Moderator
Moderator
Options
Galaxy S9 Series

Hey @Lexie999

 

Let’s try this, go over to your dial pad and type in *#0*#, this will bring up a number of tests. 

Try clicking on the 'Blue', 'Red', 'Green' and ‘Black’ options, is the blue tint still there?

:thumbs-up-sign-emoji-modifier-fitzpatrick-type:

 


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Lexie999
Apprentice
Options
Galaxy S9 Series

Hi, tried the test but its still there. 😞

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Lexie999
Apprentice
Options
Galaxy S9 Series

....it struggles when i hit the black button though...i have to press the side button to get the screen  with the little boxes on back up.

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TracyR
Moderator
Moderator
Options
Galaxy S9 Series

Thanks for checking that for me, @Lexie999.

You can also do a hardware test for the back button, select 'Sub Key' from the main test menu. 
Press each one individually, the screen will change colour. Does it change for the back button?

 

Overall, it sounds as though you need your phone inspected by an engineer. 

Find your nearest Support Centre HERE.

:thumbs-up-sign-emoji-modifier-fitzpatrick-type:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Lexie999
Apprentice
Options
Galaxy S9 Series

Clicked on the sub key and it just brings up one screen, blue and that has an exit button in the middle of the screen, i cant get it to change colour at all. I shall hunt for the closest support shop.

 

Thanks for your help.

 

Regards

Lexie.