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Original topic:

Instagram stories problem. Whenever i wanna comment or react to a IG story

(Topic created on: 20/09/18 13:14)
RR17
First Poster
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Galaxy S9 Series

Hi everyone!

I just bought my new S9 and it works perfectly, but I got a problem with Instagram, especially when I wanna comment or react a story from anyone's account. The problem it is that whenever I start writing or choosing the reaction, the IG story doesn't get paused, it just keeps playing. Sometimes the comment that I just made appears to show from another story. I don't know if it's a real problem from my phone, an app's malfunction, or it's how it normally works on this device because my previous phone was an iPhone. 

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4 REPLIES 4
DannyT
Moderator
Moderator
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Galaxy S9 Series
Hi there, @RR17. This isn't something we've seen elsewhere. Have you tried getting in touch with Instagram to see if there any issues on their end?

 



 


Welcome to the Community!

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Kaos
First Poster
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Galaxy S9 Series

 Hi,

I have the same problem here with a S9 that i bought a few days ago.

Tried uninstall IG, reboot phone and reinstall but the problem is still here.

 

Thanks

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Tina90
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Galaxy S9 Series

I had this problem and I thought it was my phone but I noticed if you hold down on the story for a second, the same way you do to pause a story while reading it, it will allow you to then choose a reaction. Same with replying to a story or question, if you go to tap to reply straight away the story won't pause and cuts off your message. So simple answer, just hold down on the screen before replying lol 

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KxNOxUTA
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Galaxy S9 Series

I have the same problem on my Samsung Galaxy S8. I was at a service point recently, they put on new software and now several programs show problems. This is one of them. Holding down the story doesn't help me! They keep playing while I'm typing my reply!

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