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Original topic:

Google voice assistant not working on lock screen

(Topic created on: 01/10/18 11:32)
Sid2018
First Poster
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Galaxy S9 Series

Hello Friends,

 

It seems Samsung always finds a way for us to be in touch with each other. Essence of COMMUNITY, may be .. :face-with-tears-of-joy:

 

My Google Voice Assistant had always been giving troubles on lock screen for some time despite the phone being new, in that, on lock screen, for the most part, I would get the message "Can't reach Google at the moment".

 

But, today, it would just fail to show up in the first place. I would feel the buzz when i say 'OK Google' or 'Hey Google' but nothing happens thereafter. However, when unlocked, it works just fine.

 

Any help would be appreciated.

 

Thanks 🙂

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5 REPLIES 5
CarlH
Moderator
Moderator
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Galaxy S9 Series

Hi @Sid2018. What model phone do you have and what Android version are you running? 

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DannyT
Moderator
Moderator
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Galaxy S9 Series
Hi there, @Sid2018.

How did you get on here? Do you still require any help with this one?

 



 


Welcome to the Community!

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Andy0
Observer
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Galaxy S9 Series

I'm also having the same issue with s9, No answers are helpful but Bixby is working fine. Samsung seems to make Bixby use widely for its devices.:grinning-face-with-one-large-and-one-small-eye:

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Reginard
Pathfinder
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Galaxy S9 Series

Go to

Settings  ||  LockScreen and Security  ||  Smart Lock  ||  Voice Match

 

And set it up to your preference

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Psedog
New Member
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Galaxy S9 Series

@Reginard wrote:

Go to

Settings  ||  LockScreen and Security  ||  Smart Lock  ||  Voice Match

 

And set it up to your preference


That doesn't fix the issue  I've had this issue since May. The only fix is to remove all Google updates and block autoauto updates. Everytime I updated Google services I lose OK Google in the lockscreen. Very irritating.

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