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Original topic:

Call recorder

(Topic created on: 04/10/19 12:23)
Ryan23
Voyager
Options
Galaxy S9 Series

I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls. 

I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.

It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.

Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.

For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.

Samsung what have you done ?

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MarcelNL
Apprentice
Options
Galaxy S9 Series

Last week I received my Thai SIM card. I followed your instructions and they work like a charm. The native call recording option is now visible on my Samsug S10+ .

 

One small remark: Samsung back-up does not exactly back-up all application settings, so it took me some time to re-configure all apps again. 

 

Thanks again for your help, much appreciated 🙂

Ryan23
Voyager
Options
Galaxy S9 Series

That’s awesome, I’m glad it worked as long as you follow the instructions it works like a charm. This helped me so it may also help you I’ve made folders for contacts and add each call into the folder otherwise it’s a bit messy. Samsung and the restore from backup is terrible I had to do the same but it was worth it.

 

Thanks for sharing 😊

Goodole1
Explorer
Options
Galaxy S9 Series

You really didn't expect a company such as Samsung to do something right did you. I just went through three new TV's of their's in two months. So I switched. I got rid of my tablet which I replaced with an iPad, my S8 which I'm trying to get back to use until I can get rid of my S10e and find a phone with the notification LED still on it. I prefer not to go that far with Apple, but if I have to I will. Samsung is not the only one that took the notification LED off. I cancelled my new refrigerator and washer and dryer. Their service is terrible and I don't need the aggravation. However lets change the subject for a minute. I to extremely upset that Andriod/Google has made such a big deal about the call recording problem. I live in a two party state and evryone that called was told right up front that the call was being recorded. If they didn't like it they could hang up. It was and still is a grave matter to me. I have not so good hearing and the the recording especially from the doctors and banking institutions was very helpful. I could wait until I got home and replay to get the information from the caller so I could call back or take what ever action I needed to. If they are relying on the law to say it's illegal than ALL companies, doctors office, lawyers etc need to have to follow the same rule. This also includes our wonderful screwed up congress or big brother.

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Caffrey
Explorer
Options
Galaxy S9 Series

Done everything you said and its working for me. Thanks ryan you know your stuff

Ryan23
Voyager
Options
Galaxy S9 Series

Hi Caffrey 

 

Thanks for sharing and I’m glad I could be of help 🙂 

 

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Alan85843234994
Explorer
Options
Galaxy S9 Series

Hi Ryan

 

Does this allow you to use any call recorder app, E.g. ACR

Or are you restricted to Samsungs built-in recorder?

 

Also - if you are restricted to Samsungs built-in recorder, do you have to enable it for each call, or does it work for all calls once switched on?

 

Thanks

Alan T.

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MarcelNL
Apprentice
Options
Galaxy S9 Series
It only enables the Samsung built-in call recorder.
Other call recording apps are still not working due to some Google policy changes.

You have three options you can select for automatic call recording:
- All numbers
- Unsaved numbers
- Selected numbers

Unfortunately there is no option to exclude numbers (spouse, voicemail, etc.)
asmith909
First Poster
Options
Galaxy S9 Series

@MarcelNL wrote:
It only enables the Samsung built-in call recorder.
Other call recording apps are still not working due to some Google policy changes.

You have three options you can select for automatic call recording:
- All numbers
- Unsaved numbers
- Selected numbers

Unfortunately there is no option to exclude numbers (spouse, voicemail, etc.)

Wow, after all the effort to understand this and now there is this twist. Thank you! Boldbeast is the app I use. They are a proper developer and are responsive and allow you to use any cloud storage you want. Samsung are none of those things.

 

I am going to have to rethink this. I may be with Oreo for a while.

 

Thanks again

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MarcelNL
Apprentice
Options
Galaxy S9 Series
I can understand that you stick with Oreo for a while. Unfortunately the S10+ was shipped with Pie by default, so no downgrade option is available for as far as I know.

I use 'Autosync for Dropbox - Dropsync' by MetaCtrl to sync Samsung's 'Calls' folder to my Dropbox account. They also have an app for Google Drive and OneDrive.
silvergem
Observer
Options
Galaxy S9 Series

@MarcelNL wrote:
It only enables the Samsung built-in call recorder.
Other call recording apps are still not working due to some Google policy changes.

You have three options you can select for automatic call recording:
- All numbers
- Unsaved numbers
- Selected numbers

Unfortunately there is no option to exclude numbers (spouse, voicemail, etc.

I have a phone purchased from HK, snapdragon variant. since Day 1 Ive installed the ACR on my phone. Im using a PH and Caribbean sim.

All my call recording is still intact.

 

Is this an Isolated case????

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usta_32
First Poster
Options
Galaxy S9 Series
(english translate) hi i have a galaxy a40 phone. Is there a local call log in the a40? if local call log is available, can i activate it using thailand sim? Thank you.
(türkçe original) merhaba benim bir galaxy a40 telefonum var. yerel arama kaydı mevcutmu a40'ta? eğer yerel arama kaydı mevcutsa tayland sim kullanarak etkinleştirebilirmiyim? teşekkürler
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Caffrey
Explorer
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Galaxy S9 Series

I dont know. I done it with my s9 with the thailand sim and it works great. If you try with the Thailand sim let us know how you get on. I would like to know if it does work on other samsung phones.

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Ryan23
Voyager
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Galaxy S9 Series

Hi Alan

 

By carrying out the Thai sim method only enabls the Samsung call recorder, other 3rd party apps do not work due to Google's policy.

 

With my Samsung recorder I have the ability to do the following,

Record all calls, 

Select record (I.e when making a call I feel information is relevant within that call there is the option to press record similar to pressing the loud speaker button)

 

I hope this helps

Sphere
First Poster
Options
Galaxy S9 Series

I followed the instructions but was not successful my phone is asking for a network sim unlock code. Is there any way to resolve this. I've checked my device with other network sim cards and they work fine. Any help would be appreciated.

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Ryan23
Voyager
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Galaxy S9 Series

Hi Sphere

 

I have a few questions which might give me more information to help you,

 

What phone do you have?

What Android version is your phone using?

How long have you had the phone?

What Country are you in?

Is your phone locked to a network or was it ever?

Did you buy your phone directly from Samsung?

 

Thanks Ryan

Sphere
First Poster
Options
Galaxy S9 Series

I tried the method on my s10 unfortunately it does not work, I managed to resolve the region lock code with help from samsung support.

 

I was disappointed as I wanted it to work for my s10 but I am very happy it worked for my s9+ I now have call recording available thank you so much Ryan for posting these instructions. Do you know of any method to enable call recording on the s10?

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Caffrey
Explorer
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Galaxy S9 Series

@Sphere wrote:

I tried the method on my s10 unfortunately it does not work, I managed to resolve the region lock code with help from samsung support.

 

I was disappointed as I wanted it to work for my s10 but I am very happy it worked for my s9+ I now have call recording available thank you so much Ryan for posting these instructions. Do you know of any method to enable call recording on the s10?



Thai sim

Hi how are things. I keep getting a message when I turn my phone on saying. A new service provider. To use service providers apps and settings. You need to factory reset your phone and all your user data will be deleted. I dont know should I do another factory reset or am I getting the because I put the thai sim in. Any help will be great 

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Ryan23
Voyager
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Galaxy S9 Series

Hi guys ok so hopefully this will answer some questions I’ve been asked.

 

Using the Thai sim method 

you will have a notification pop up every time you turn the phone on relating to new service provider. Do NOT click on this and carry out a new install as it will default the phone back to your local region. In other words what we have all done with the Thai sim to get that software will revert back.

You can only use a Thai sim once as soon as you try it in another phone it won’t work (this has been my own experience)

Some members are having difficulty with the S10, these phones have region locks on them which is put in place by Samsung to stop users doing exactly what we’re doing. You can contact Samsung and ask them to unlock your device, the way to do so is simply say your going on holiday and you will be using a local sim (Thailand) it won’t be long before they cotton on lol.

If you still experience problems after unlocking your device I’m afraid that Thai sim is no longer working and you will need a new one (it sounds ridiculous but it is what it is) I’m sorry that I’ve not made this clear I am learning as I go and sharing my experience. Just to touch on the region lock once this has been done you need to wait 72 hours before trying to install the Thai sim method however keep using your phone as normal (don’t turn it off and wait for the Thai sim to arrive I won’t go into detail about this but it is important)

I hope that helps guys.

ps

Just a reminder that the Thai sim needs to go in the handset before it reboots!!! (Also very important) 

Caffrey
Explorer
Options
Galaxy S9 Series

Thanks for the help. I'll just leave it the way it is thanks. I hope things are well with you. Keep me updated if you have any more news about this thanks again.

Sphere
First Poster
Options
Galaxy S9 Series
Region lock is easy to remove, you just need to use your phone to make calls for 20 minutes after which it's region lock is automatically removed. Hope this info is helpful.
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dysravi
First Poster
Options
Galaxy S9 Series

Hi!

 

Earlier, I was using a Samsung A10 device and voice reccoder was there it self, among Samsing apps.  But, a Samsung A10s device was purchased yesterday and found there is no "call reccorder" in Samsung Apps; only the voice reccorder was available.

 

Why ? and how can I get "Call reccorder" to my phone now ? Please do help !

Hope the following informations would be helpful for you!

 

- Mobile Phone model: Samsung A10s (SM-A107F)

- Android version : 9

- The date  of Purchase : 31st Dec. 2019

- Country : Sri Lanka (+94)

 

Thank you !

 

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