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Original topic:

Call recorder

(Topic created on: 02/06/19 01:48)
Ryan23
Voyager
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Galaxy S9 Series

I'm on a different thread with over 30K plus people using call recording apps (I use ACR Pro) and I can no longer hear the caller only my voice, inbound and outbound calls. 

I had the S8 plus which worked perfectly so what has Samsung done to permissions on the S9 plus which I'm now using, speaking with others it has also affected the S9.

It was very quick for Samsung customer service (UK) to put blame on the app developer but this isn't an issue with the app it's the phone.

Can someone from Samsung please tell me if this can be fixed or the S9 plus is useless to me and approximately 1.5 million other ACR users using Samsung's S9 devices.

For me the facility to record is paramount, it's not an issue with the latest version of Oreo as it works on other handsets.

Samsung what have you done ?

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KopjeKoffie
First Poster
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Galaxy S9 Series

Whats your csc country specific code now after using the Thai sim? Open Settings> About phone> Software information and scroll to Service provider SW Ver. tab. You’ll find the CSC of your device right after your device model number in the first line. 

https://www.droidviews.com/how-to-change-csc-in-samsung-galaxy-phones/

 

I wonder if we can do the same trick but without a factory reset or without having a SIM card from Thailand. 

 

Please post your Service Provider SW version if you want.

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Celone
Explorer
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Galaxy S9 Series

Screenshot_20190601-161102_Settings.jpg

Took a Screenshot. Hope I can share Screenshots on this forum... 

Hope this helps you guys. 

Ryan23
Voyager
Options
Galaxy S9 Series
Hi kopjeKoffie my CSC code has now changed to THL.

I don't know of any other way other than changing it by installing new software which can be done using a computer please see previous threads (not easy)

Hope that helps
Ryan23
Voyager
Options
Galaxy S9 Series
Awesome celone glad it worked for you 😊
Goodole1
Explorer
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Galaxy S9 Series

Celone, what country are you in now? I'm in the USA and I'm wondering if I can do that here. My phone was purchased unlocked from Best Buy.

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Ryan23
Voyager
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Galaxy S9 Series

I'm in the UK but you should be able to do it without a problem 

Caffrey
Explorer
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Galaxy S9 Series

I got my sim. I have to wait till I get my phone unlocked. Can you tell what is the best call recording app to download before I try the sim. From Ireland 

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Ryan23
Voyager
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Galaxy S9 Series

You don't download any apps as they won't work, Samsung have their own built in call recorder and it's actually really good.

Ryan23
Voyager
Options
Galaxy S9 Series

Just make sure you follow these steps

 

To enable call recording on your Samsung follow these steps

1. Buy a pre paid Thailand sim card

2. Wait for it to arrive

3. Backup your phone

4. Take your sim card out

5. Factory reset your phone

6. Install the Thai sim

7. When your phone starts select your language (it will be default in Thai)

8. Go through the setup using wifi (the sim won't work data unless your actually in Thailand)

9. Take the Thai sim out turn the phone off put your sim card (that you would normally use)

10.  Turn the phone on restore your phone 

11. Go to your dial pad click on the top right 3 dots and select settings

12. Select call recorder (Samsung's own built in call recorder)

 

Enjoy!

Caffrey
Explorer
Options
Galaxy S9 Series

Nice one. I'll give it shot when I get my phone unlocked. If it does work for me when I do try it. Well thanks and I'll update you when I know if it does work.

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