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Don't Update to One UI/Pie!!!!!


I really wish I could turn back time and undo the frickin' damage I have done to my £800 S9+ 

I implore people to wait - as the One UI/Pie update I downloaded and installed last night is horrendous!!!


Issues noticed within 12 hours of the update.  


  1. The awesome little navigation bar that used to autohide, but appear when you swipe - has been taken away completely!  Now you either have some incredibly ugly icons, or horrible grey lines at the bottom.  Urg!  So I turned the icons off, and now it's a total guessing game for where I'm swiping and for what.  Because the pop up menu has been 'upgraded' and now doesn't pop up anymore - at all.  So - lose precious screen estate or gain it all but swipe randomly and hope for the best.  Ridiculous.
  2. Bixby - that evil data whore of an app - what a piece of *****.  The button is on the wrong side of the phone for most users, and every time you want to take a picture or watch TV - you inexplicably end up pressing the stupid frickin Bixby button.  Thanks Bixby - for interrupting my viewing when I simply want to turn the volume down.  Thanks Bixby - for getting in the way when trying to capture precious moments using the otherwise amazing camera....and losing the moment because I accidentally squeezed you for more than a microsecond - call that a long press???   Before this One UI update, users were forced to sign up for samsung account they don't want or need, to be able to simply disable that stupid button.  Until they long pressed it.  Or accidentally swiped too far left on their screens.  I hate Bixby - and to make it permanently switched on in the new update is just a kick in the teeth.  If users could remap the button, or better still turn it off completely, I'm wondering how many will!

  3. The updated has totally screwed up the menus and keyboard.  I bought the S9+ for the huge screen and ability to see lots of information on one screen.  Well thanks Samsung - your new update put that awesome quality in the bin.  Now you get over a 3rd of each screen taken up with a huge empty box with huge letters saying Settings Is this really necessary!!!!?
  4. Samsung has screwed up the multiwindow function.  Completely - broken.  You used to be able to swipe from the corners and sides to resize almost anything you were looking at or using.  I used to have 3 or 4 at a time.  Loved it.  Now broken.  There is a workaround - but you have to use the new (and awful) task manager.  

  5. The new task manager/recent apps.  Now it's not just more difficult to actually find the button without a huge hideous icon, grey line, or no menu at all, when you do get it, it very unhelpfully fills the whole screen with a preview of the app - you were *last* looking at.  Try it (those who've been afflicted by this crappy update) - see how annoyingly it spins to the app you last used.  Not the one you were just on.  Before the update - the last app you looked at was on top, and you could easily and smoothly flip through all the others like a deck of playing cards.  Not any more.  Broken.  Oh - and if you want multiscreen - you have to click the icon on the app in the preview.  BUT GUESS WHAT!  ***IT'S****BROKEN****  Yes indeed - click on split screen and your app gets shoved to the top of the screen.  Can't see it - can't use it - can't close it - no matter how many times you click on the unhelpful X button.  So let's try multiscreen.  Nope - let's try Pop Up.  Ahh - finally - now we get a screen we can move about - but wait - it limits the size to a box way too large and square.  Before the update - it was a nice small rectangle - perfect for watching TV and playing chess.  Can't do both anymore.  Can't multitask anymore.  Thanks Samsung.

  6. Did I mention how ***** Bixby is?

  7. Yes - there's more - Samsung have ruined the keyboard layout - now there's a huge gap underneath - total
    waste of screen space.Screenshot_20190207-113840_Chrome.jpg

  8. How about how they've screwed with the layout and settings of their previously fabulous camara app?  No longer are we treated to a lovely, simply intuatively named list of resolutions - now we have to mess about pressing extra buttons to get past all this tripe about aspect ratios.  Before - even the newest user to smartphones could see the best quality - is at the top - end of - no question - now they have to delve into multiple confusing submenus to get the best options.  Assuming they ever look again - used to be easy to get to.

  9. Hate what they've done with the way you choose photo formats - I use Pro 80% of the time - and now the menu keeps skipping past it because it's in the wrong place, and the wrong size font, with the wrong amount of spacing between the words.  ROLL BACK THE CHANGES!!!!
  10. I know - I'm bored writing this now - but I've also spent £800/$1,000 on a mobile phone less than a year ago - and now it's broken.  So on with the complaints.  Widgets are completely broken.  Screenshot_20190207-113920_Samsung Experience Home.jpg

    Can't add them, move them or delete them. See the white line around the app?  Can't move it to a new screen.  Can't resize it.  Can't delete it.  BROKEN!!!

  11. What else was there....ummm - yeah - I like the night mode.



245 REPLIES 245

I just wrote a huge post listing all the issues with the new update.  Like the phone, the forum seems to be buggy and my post has vanished.  So I'll keep this short - One UI/Pie has ruined my £800/$1,000 S9+


Camera, menus, multiscreen, keyboard, nav menu, widgets - all broken.  Pretty pissed off.


Hi @I_Hate_Bixby Multiple edits in a short space of time meant that your first post fell foul of the auto-spam filter. I've fished it out of the quarantine and merged it with your later post.

 Say "Hello!" to the Community in The Introduce Yourself Thread.


Hi @AntS 


Ah - I did wonder.  'Tis me whom is buggy.  Thanks very much for finding/posting/merging my moans!


I have numerous others to add - but shall wait to see how many others complain.




I wonder - as my less than 1 year old 'phone is now pretty much knackered by Samsung theselves - did they invalidate their own warrenty?  As such - does anyone know if they'd be legally liable to give me back the full price I paid for this thing?  I mean - *they* broke it with their update.  It's no longer doing what it was advertised being capable of doing.  I bought it based on hundreds of reviews.  Now - I would not buy it and wait for the latest Pixel perhaps...


Samsung - will you ever respond to the complaints?!?!


I wonder, did you try a factory reset? I have an S9+ myself and I really don't have any bugs. True some features have changed but if I'm honest, I find it a major improvement over what it was.

Personally I really appriciate the design direction, its focussed on "What matters" at the exact moment. Another thing if the new design direction is that its intention is to be slightly cleaner to year eyes and that the things that you need are closer to the bottom of the page (Making it easier to touch). 


That said, tastes might always differ and there will always be people that don't like a design chance - I'm however glad that they did. 

I d like you to take this comment sireusly bixby is a demon that need to be exorcised.

I wish i ve read this post before ruïn my ohone with the update. I rather get a nokia 3310 back than this ***** show of a bixby


I agree with most of your gripes and also have my own, which changed with the oreo update. Its the notification counters(badges) Why make them disappear when clearing the notifications from the top? At least give us the option to keep badges as have always been able to do.

Also when closing apps, it is almost like an iphone now with having to swipe them away upwards now. 

Kill off the bixby button no one likes it!!!




I complained about the update a couple of days after i got it with it being laggie and slow, only to be told that i need to shut apps down properly...i know iv had galaxy s phones since the 1st one. Im not stupid!

Samsung has seemed to have turned into a dictatorship of company that tells its customers to do what they think is best.

Listen to your customers please.

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