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Original topic:

Can't switch from Wifi to Mobile data automatically

(Topic created on: 31/07/18 09:03)
Explorer
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Galaxy S9 | S9+

(Samsung S9+)When i'm connected on Wifi everything works fine,but when i get out of range it switches to mobile data but no internet is available.I see that there is no ip address also.I have to swith to airplane mode on then off ,then the phone will conect on mobile data.Anyone else has or had this issue?It's annoying,i'm planning to return this phon if this issue is unsolvable.

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65 REPLIES 65
Explorer
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Galaxy S9 | S9+

For some disabling voLte helped,but in my menu voWiFi and voLTE are not available/missing.Hope Samsung Will sove this issue...

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Solution
Explorer
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Galaxy S9 | S9+

Here is a temporary solution that works.

 

Depending where you live some of the options for disabling or enabling voWiFi or voLTE might not be accessible.

Solution 1: disable voLTE and voWiFi 

Solution 2:(If settings not accesible)  Just use 2g/3g (Autoconnect) the problem is with the 4G.

 

Hope samsung will patch this issue.

View solution in context

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Apprentice
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Galaxy S9 | S9+

I have the same issue on my S9+ on Three (UK) network.

I will try the voWiFi or voLTE workarounds and report back.

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Apprentice
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Galaxy S9 | S9+

I reproduced the issue again today by walking out of Wifi range to see I had 4G and no internet (not even an IP address).

Then I tried the same with voLTE turned OFF and it transitioned to 4G mobile data seamlessly.

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Apprentice
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Galaxy S9 | S9+

A brief update. I was told by Samsung Support to try entering safe mode to see if the problem is caused by any 3rd party apps.

 

I re-enabled voLTE and entered safe mode as instructed. After having Wifi and walking out of range, again I see the 4G symbol appear, but I have no internet. IP (v4) address is not assigned and I have to disable and re-enable Mobile Data in order to gain access to the internet via Browser, Gmail, etc.

 

So apparently 3rd party apps are not at fault.

Explorer
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Galaxy S9 | S9+

Not sure if i mentioned this,but going in safemode does not solve the issue.Just go to the aswer marked as solution on this post and you'll be fine,until there is an patch for this.My phone was in the repair shop and even changed the motherboard not knowing what caused the issue.

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Apprentice
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Galaxy S9 | S9+

They're trying to get me to do the same thing and put it into the repair shop which I'm not happy about for such a new device. Its only 2 weeks old!

 

Interestingly I've just read from another forum that Three (my network) only support certain devices on their voLTE system and even then they have to be sold by Three. The S9 and S9+ isn't even listed yet (link below). On top of that mine was purchased SIM free from Carphone Warehouse (UK store) so this implies my device isn't guaranteed to work voLTE on my network anyway 😞

 

http://www.three.co.uk/Discover/network/4G-Supervoice

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Explorer
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Galaxy S9 | S9+

Just to update this thread, August Samsung patch has fixed this problem for me.

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Moderator
Moderator
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Galaxy S9 | S9+

Great to hear @Gumpy321! Anyone else had any joy?

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Explorer
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Galaxy S9 | S9+

Even with the August update this issue still persists.VoLTE and VoWifi options are hidden still so i cant disable them.I only use 2g/3g autoconnect.Using 4g causes the problem.Without 4g this phone is useless.

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