Support

Open search

Android Pie updates/issues

Highlighted
First Poster

Im having issues in regard to the updates, i am now unable to hear  the person on the line when i answer a call and unable to play music or ant videos loudly. i have to answer the call on loud speaker or use an earphone!! my phone is less than 3 months old. 

2 REPLIES 2
Highlighted
Moderator
Moderator
@Anifa-Sey: Sorry to hear that you're having issues with your S9. If you dial *#0*# into your telephone keypad and select 'Receiver', do you hear a clear, steady tone? If not, please attempt a Soft Reset by pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. If your problem persists then I recommend visiting a Samsung Support Centre to have the device inspected. To find your nearest one please check the following link, select 'Mobile Device' and enter your post code. http://www.samsung.com/uk/support/servicelocation/
Highlighted

Thanks. I did the reset and everything works fine. 

Top Liked Authors