s25 ultra having data / internet issue

[jackbox]

hi, 

this just happen to me today, i am able to make a call but no data. check the settings and it lines up with my  provider. anyone else having this issue ? i still have a week to return the phone.

[GoanGeek]

I had issues with lebara. Just Restarted my phone.

It was on edge . After restart went back to 5g.

[johnz237]

Hi! Welcome to the Samsung Members community.

Test the SIM in another phone. This sounds like a provider issue, not a phone issue. If the issue persists, contact your provider.

[lminvti]

Hi @jackbox and warm welcome 👋

Go to settings > general management > reset > reset mobile network settings

Also check if there's any derbis or any damage to your SIM.

As @GoanGeek mentioned might do by simply restarting your phone.

[Elliottsix]

Issue since the first update released. I made a post and reported it to feedback. Fix is to turn data off and on again

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If you are using your device in a 3g. area or if you have relatively weak signal, then it is usual for your device to prioritise voice over data when making / receiving a call.

[BandOfBrothers]

Hello 👋 @jackbox 

Welcome to the Samsung Community Forum. 

I'm sorry to hear that your experiencing these issues. 

Some outstanding troubleshooting steps provided by the members of the forum. 

Have any helped 🤔 

Samsung Help Links >

https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues. 

And https://www.samsung.com/Data Connection Problems.  

Ultimately if you feel the phone is definitely at fault then have the phone swapped out. 

If i can be of any further help please don't hesitate to ask  😎 

[Nerazzuri]

Hi guys i found a solution, i didnt realise vodafone had sent me a text message a few days ago telling me to click on link and update my APN settings as the network has identified i put my sim in a new phone. Almost recieved exact same time my data issues started 3 days ago. Clicked on the link today it took me to a voda website and asked me what phone i was using, typed in s25 ultra and it gave me some steps to carry out to update my APN settings, which are in the network menu. No problems since updating it. 5G, getting speeds about 150mbs a second on my mobile data. Hope this helps!!!
I apeciate not everyone is on vodafone in uk, it may help if you contact your carrier and ask them to sens you some updated APN settings to support s25 ultra

[MessyJesse]

Thanks! This resolved my issue of suddenly losing data yet still had voice/text functionality.