S25 Ultra 1tb - titanium black

Marcusth · ‎23-02-2025

Hey

I ordered my s25 ultra on 27 January and was told the earliest I could get it was 15 March. Due to personal circumstances I've arranged to get it delivered on 17 March.

However, a friend this week ordered the exact same phone on Tuesday and was able to get it delivered to his home on Friday (21 February) 😲

How is this possible? And is there anyway Samsung can get my outstanding order moved up the chain!

Piper123 · ‎23-02-2025

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Quick question - did you both order from www.samsung.com

I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.

Marcusth · ‎23-02-2025

Yes

BandOfBrothers · ‎23-02-2025

Possibly due to logistics regarding address if your friend has ordered the same colour and internal storage capacity @Marcusth

We are customers here so do not obviously have access to Samsungs delivery systems.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Piper123 · ‎23-02-2025

OK so your device will have allocated stock and you've asked for 17th March so Samsung are honouring your request.

New stock continues to arrive so customers ordering may get offered a closer date.

If you want a quicker date, please contact Samsung Customer Services and see what they can do.

I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.

Marcusth · ‎23-02-2025

Thank you. Very helpful. I'll contact them and see what happens

Marcusth · ‎23-02-2025

Thanks. Our addresses are within a mile of each other

BandOfBrothers · ‎23-02-2025

And that distance can make a difference @Marcusth

We do not know how units are allotted to orders I'm afraid.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

ScottyUK · ‎24-02-2025

Hi Marcusth,

I ordered my S25U 1TB Jetblack on 25th Jan.
I was told at ordering I'd have it 15th Feb.

On 14th Feb I had no DPD emails, the status hadn't moved past confirmed, etc so I asked customer services who told me stock was allocated and I'd get it as planned. That's all they had ... and I didn't believe them.
On 15th Feb I got an email advising that "due to unforeseen circumstances" it was delayed until 1st March. I wasn't surprised at all.
On 17th Feb I got a DPD email and Samsung email saying it's on its way. I was very surprised!
On 18th Feb I took delivery of phone and watch but promotional bud3's are still looking like 1st March.

I've posted this as it shows that customer services don't have all the information in front of them. They were wrong twice with my order.

I've no idea about your friend's phone. Both ordered from Samsung.com?

Marcusth · ‎24-02-2025

Yes both ordered from Samsung.com as said above