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S25 OIS not functioning correctly / rattling when shook slightly

(Topic created on: 4 weeks ago)
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WQs200
Student
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I only just noticed this today it was not an issue any other day the rattling while shaking was never visible or audible when shaking before while testing when I get it new mind you this phone is now 1 month old... I was really hoping my switch from iPhone to Samsung would be nice until everything else was without issue until today where I lifted the phone quite fast off of the table and then I felt the OIS module move, I'm not sure if the camera moves or just the sensor but it feels like something considerable is moving inside, I checked if my OIS was still working and it appears it's partially working but then when you move it a little too much it now warps the video violently I've only tested at night in a bright room I will test in the morning to see how visible it is. 

Mind you the rattle was never audible or obvious as it was today the day before was fine but I think something came loose today which is a shame..
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4 REPLIES 4
Glenntech
Samsung Members Star ★★★
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This is a fun way of explaining it.
But tells you why you have a rattle
https://eu.community.samsung.com/t5/tips-how-to/my-camera-is-rattling/ba-p/9732204?src=ShareByUserCM

Personally I wouldn't keep shaking it like that as you might damage it long term
Babishko
Big Cheese
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Hello WQs200. It is true that many people can hear the Optical Image Stabilization system rattle if their device is shaken, but I think you may need to have your device looked at if moving it a little is causing video, for example, to 'warp violently'. If this warping is happening with relatively normal movements from yourself, or even slightly exaggerated movements, then I suggest you get your device looked at. Your symptoms sound like you may have a genuine problem.
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-Robot-
Samsung Members Star ★★
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If you rattle it alot and break something you may end up paying for it's repair
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WQs200
Student
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Yeah I'm just using it as is so I don't have to worry about damaging it more 🙏
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