S25 no longer allows me to answer calls, view incomming texts, or other apps since software update S931USQS3AYDF

[hwojteczko]

Since the above update, I am no longer to answer calls, view texts from the screen prompt, or view content from any other screen prompt. The update initially downloaded at 13:29 CST (which is odd, since I am set to download updates at 02:00). I then manually pulled the update, and poof, now I have all these issues.

[Tourbillon De La Vie]

Wipe phone cache partition to start with 

Power off the device.
• Connect a USB-C cable to a PC or another device.
• Hold Volume Up + Side Button until Recovery Menu appears.
• Select Wipe cache partition/ Confirm Reboot system.

[hwojteczko]

Already tried this. Also did a factory reset. Both failed to resolve the problem. Now here is something interesting. If, and only when I am in settings, I can answer a call. The notification prompt appears at the top of the display, and responds correctly to either answer or decline a call. This is NOT the behavior when I lock the display or exit settings. When I exit settings or lock the display, the notification appears larger at the bottom of the display. The answer or decline icons display but are unresponsive. Call Assistance is responsive, as is the < "back" prompt (which takes me back to the notification prompt). But the app fails to either answer or decline a call except when I have setup open. I cannot say for certain, but this may be a software defect.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

May I please ask, what phone app are you using? Samsung or Google?

Maybe try the other? See if that works as a temporary fix for now?

[hwojteczko]

I have found a work-around. There is an option in settings to "Press Volume Up to Answer Calls." It's an ugly workaround since I now have to touch the phone in an inconvenient place to answer a call. There are other features that don't work with this setting, such as receiving another incoming call and conferencing. But it has enabled me to at least have a basic method to answer calls when they come in. THIS ISSUE is unresolved. This is a workaround only. See the following YouTube link for clear instructions: https://www.youtube.com/watch?v=ULU2JtzctzU

[hwojteczko]

I am using the Samsung phone app.

[-Robot-]

Have you spoke to support maybe it's corrupt update

[hwojteczko]

I have not, but plan to tomorrow. Our industry is so riddled with defects since the adoption of a DevOps development cycle. I get going faster, but so many defects.... I will update this thread with the outcome of the support discussion. Thanks for the help.

[Piper123]

So maybe try Google phone app to see if you can identify if the issue is with the app or the device......

If the app, i would suggest clearing cache for the app but you mentioned a factory data reset.

[sukhbrar]

Can't turn my Bluetooth on 😮since software updated