Pre-Order promotion: 512gb for 1TB: 512gb Delivered

[Ezzy1]

Hi Everyone!!!

First time user switching from Apple to Samsung, Pre-ordered the S25 Ultra 512gb expecting the 1TB phone, but received the 512gb.

I was number 45 in live chat que, got to number 3 then kicked me out.

Anyone else had this issue, doe's anyone know what happens next?

Many Thanks 

#s25ultra #delivery

[Sirfoxelot]

The offer was getting the larger size devices for the price of the lower ones.

The 1TB was on offer at the 512GB price and the 512Gb was on offer for the price of the 256GB

You had to order the size you wanted.
The handset itself wasn't upgraded to the larger size

[smiley]

You had to order the size you wanted. You should have noticed the price had been reduced for the 512GB down to the price of the 256GB. So it was £100 cheaper than the 512GB should have been.

Smiley

[Ezzy1]

Hi Smiley,

Thanks for replying, I put in the promotional code i got for the pre sign up for the release date for £50, then it changed to £100.00 but clearly this was with the discount and storage promotion applied, not just the discount. 

so i thought i'd have to order the 512gb and will get the 1TB delivered. My Bad

Thanks again for your help

[Gagandeep Singh]

Hi. Which codes you use?

[smiley]

There were a number of codes floating around, so like many others, i hope you got a good deal for trade and discounts.

You are not the first to be confused, but with the prices reduce down a tier to the lower level, that is how it worked.

For consolation you did get the 512 for the price of the 256 so didn't lose out. I guess for anyone ordering a 256 when they could have had a 512 for the exact same price then this might be harder to accept.

Thanks
Smiley

[VanIvan]

Oh you made the same mistake that I did. I ordered the S25 ultra 512GB thinking I will get the 1TB. Two days later I contact the support team to find out if that's the case. I was told no.

So I had to cancelled mine and reordered the 1TB. As at now I am waiting for a refund of the 512GB and the delivery of the 1TB

The promotion is if you order 1TB you pay the price of 512GB that's the double the storage.
So for 512GB you paid the price of 256GB

Contact the support team. They will get you another discount code but I am not sure you will get the bud3

[Matjrl84]

It's not a mistake, it's blatant false advertisement. I had the s24 plus with the same offer last year. Ordered exactly the same for the s25 ultra but have recieved the 512gb and not the 1tb.

I'm waiting to speak with a agent.

But Web pages, the offer and and other information around this have been forwarded onto ASA