Hi! Welcome to the Samsung Members community!
I commented on another post not too long ago. Please provide more information if you can. Where did you do a "security test" ?
This is the information I gave them- this was due to a phone hack and also relating to a bank- so info a tiny bit irrelevant with some of my remarks. But the steps are still the same.
Most of the time- changing all passwords is enouth.
Anyways- this is what I said
"
The only possible way to get hacked is by being tricked into installing something/ being phished into allowing access. Samsungs security is absolutely air tight....unless one is tricked into granting access. This would be the same regardless of brand. *this being said, I dont mean this was on you- my brother almost got hacked...and I dont blame him, the way they went around it was scary good. Luckily his bank realised.
This is very unfortunate, and to be honest, I think it's best to involve the authorities.
https://stopthinkfraud.campaign.gov.uk/recovery-from-fraud/recovering-losses/what-to-do-if-youve-bee...Are you signed into your email address on another device? The first thing to do would be to reset all your account passwords.
Then, factory reset your device—I would suggest using Samsung Find or the factory reset option on your smartphone using the buttons.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...Before performing a factory reset, I would contact the authorities regarding the cybercrime and get advice from them directly.
UK government advice:
https://www.ncsc.gov.uk/guidance/recovering-a-hacked-accountCyber support—Action Fraud
https://www.actionfraud.police.uk/*This all being said, if you've already reset passwords and contacted your bank to cancel cards, a factory reset should suffice. I would also look into antivirus software with ID theft protection."
