Instagram on S25 ultra

[Sidanu]

Recently got S25 ultra and my instagram videos are not playing properly, either they not play or if they play they stop midway .

I have tried everything from installing ,uninstalling checking Internet connections and clearing the cache, nothing seems to work.

I did speak to the samsung members they happen to say wait for an update 

So I had an instagram update couple of days back but the problem's still there.

Wondering if anyone else who has bought the same series phone facing this problem. 

Thank u

[BandOfBrothers]

Hello 👋 @Sidanu 

I can't see anyone in the PlayStore Instagram App reviews saying they are experiencing issues. 

You could uninstall the app from your phone and your MyLibrary in the PlayStore to download a fresh install. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

If i can be of any further help please don't hesitate to ask  😎 

[GoanGeek]

Hi.

If you have power saving mode ON maybe consider turning it OFF and see if it helps.

Instagram being from the META family check if their other apps like FB are having similar issues.

Consider checking app permissions are allowed and they are not set to deep sleep etc.

[Nickyh_95]

I recently purchased a Samsung s25 ultra and having the same issues with instagram not loading stories or other people's stories properly just had a loading circle or freezes. I've tried everything you have with uninstalling and re installing, deleting cache etc but still same problem....the rest of the phone works fine so I feel its a software issue that needs updating but was also going to contact Samsung regarding this problem. Is your phone otherwise working ok? I did check my instagram account on my iPad and all the stories load fine on that just not on my Samsung phone

[Sidanu]

Thank u so much for replying
I did check if there is any similar problem being logged ,but nothing .
I have done everything, infact there was a instagram update last week ,so thought now that will solve the problem but no ,nothing .Still the same

[Sidanu]

Have checked all these and nothing works .
FB is working fine ,no problem there

[Sidanu]

Thank you so for replying

[Sidanu]

Thank u so much for replying .
There was a recent Instagram update as well ,but still the problem persists.
Even I am thinking to contact Samsung
I did contact them previously via chat messages and they had suggested to keep am eye on the Instagram update ,as s25 is the only phone which has android 14 and they had to.say it might be the reason that this Instagram version doesn't support Andriod 14
But even after the recent update there is no improvement and just dont understand what might be the reason .
Yes rest everything is working fine .
Yes like you have tried other phone and it works fine on it .
Please keep me updated if u find any solution to it .And likewise I will do.as well .
Thank u

[klashotto]

SAME exact issue here! Except on an S21. Have tried uninstalling/reinstalling, clearing cache, toggling battery settings to "unrestricted" for the instagram app. Nothing fixes the problem.

[Members_4u8O55T]

Have you found out a solution..?

I have the same issue, while trying uploading insta stories the images takes 3 to 4 seconds pause.?