When the one UI 7 Arrive to S24

[Slyserpt10]

S24 with AKX(EUX) region, i knew that info with smart switch in my pc, we now in august and i dont have the new version of the software, i got the phone in the middle of the last month and it comes with one u.i 6, in the past i use a  A34 and this model has the new version of one U.I, pls someone help me to force the update 

[arianwen27]

One ui 7 has been out for months, you have an update problem.

We see this so much I'm just going to cut to the chase.

What country are you in.
What country did you buy the phone in.
What country is the sim card from.

I know you said eux region but if you could provide a screenshot of "service provider software information" within "about phone", it would help us a lot

[Slyserpt10]

I from Perú, and i get this phone with a friend (in Perú), 

[arianwen27]

According to a list I found. EUX EVR means either T-mobile uk, orange uk or ee uk. As in phone carriers.

Considering you're in Peru (which isn't the uk) and are probably using a carrier I didn't just list. My guess is that mismatch is causing updates to fail.

There's not official documentation for this so I'm going off what others have found online for the code meanings.

For solutions, I tend to suggest getting a cheap pay as you go sim card for the original country. This case probably being the uk. Ideally get a sim from one of the networks I mentioned, though I believe only EE exists anymore in the uk. Put that sim in once a month, update, swap back. I've seen it work before, not seen any other working methods yet.

Never actually seen smart switch update a phone before so don't use it as a source of update truth.

Ignoring the whole try a uk sim card thing, technically smart switch can force an update, but it wipes the entire phone every time, not fun or ideal

[Glenntech]

The CSC code you have provided is for T Mobile in the United kingdom
If you are in Peru and not using a UK sim card. Your phone won't get any updates as its out of the region it's meant for
If Smartswitch is not giving any updates, then im afraid theres not much you can do.

If you purchased the phone very recently, its worth going back to the retailer and see if you can get your money back. But depending on consumer rights in your region

[Slyserpt10]

soo if i get a Sim from UK in Amazon and insert in my phone, it will work to make the update?
¿if exist the possibility of change the CSC? to avoid the trouble of get this sim card

[arianwen27]

You can't change the csc without voiding warranty and potentially damaging the device, so don't consider it. It is possible but we really advise you don't try.

The uk sim thing might work if you can find exactly what the phone wants but I can't guarantee it, I've just seen it work before. Update issues are a real pain

[Slyserpt10]

¿so I never gonna get the new version of U.I or i must wait for a long time to get it ?

[arianwen27]

Your phone won't get any updates ever as it is right now. Updates are broken due to your phone not being in the uk or using a uk sim card