Stuck on One UI 6

[sheikhAli]

Hi guys

I have got a replacement of my s24 ultra from the insurance company which is not giving me any update option

It is stuck on on ui 6 android 14 and saying that my phone is update 

Has anyone else had this issue and resolved it somehow 

Please help me too

#s24ultra #noupdate #onui6

[arianwen27]

Settings, about phone, software information, service provider software version. Send a screenshot, should help us figure it out

[Reylob]

Hi @sheikhAli 

Welcome to the community forum.

Is the phone for the region you are in?

Have you tried contacting the insurance company?

If in the UK, have you tried contacting the company you bought the phone from?

Have you tried SmartSwitch?

SmartSwitch usually installs the latest firmware available for the phone.

[sheikhAli]

What do u mean

[sheikhAli]

I'm in the UK but I don't think this phone is for UK
I've contacted the insurance company they kept the phone for a week and send it back as it is still no update
Yes I've tried smartwatch switch aswell still no luck

[sheikhAli]

See if u can help

[sheikhAli]

C if u can help

[Reylob]

OXM is multi CSC. 

The MEO is meant to be for Portugal. However, it could still be a phone for the UK. CPW is card phone warehouse.

Where did you buy the phone from? The company which sold you the phone is responsible for it. If they sold you a phone which is not for the UK market, they must set right.

[arianwen27]

From what I can tell. That's a carphone wearhouse phone. If you don't currently have a carphone warehouse sim in it, that might be causing the issue.

Now, there is a way to sorta force update your phone, but it would wipe all data and use a computer. So annoying

[Nicknameisntavailabl]

Not really bothered about the data cuz it's wiped out already but what's the scene with computer
How do I do that