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S24 Wifi issue

(Topic created on: 16-04-2024 04:44 PM)
29073 Views
Julien Montreal
Journeyman
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I got my S24, brand new. Wifi was working fine. Since the OS update, the Wifi is now unreliable.

It does disconnect for no reason. Nothing else has changed. I keep an eye on my connected devices to the routeur, all the other devices stay connected. 

The S24 doesn't usually stay connected for more than 30 minutes. 

I have performed a safe mode test, network reset, routeur reset too.

I have also played with the Intelligent wifi settings, no luck yet.

My routeur is an ASUS routeur. I have seen some issues in the past with Samsung users and ASUS routeurs. My S10 never had issues with that routeur in the past. 

 

Any help would be appreciated as I feel this is a software issue and not a hardware issue.

 

Thank you in advance. 

 

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23 REPLIES 23
SheTeaches
Pioneer
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I literaly had tried everything, even called and was on phone with Samsung Customer service, they made me do a hard reset, which was a pain.  Follow this guys directions step by step.  It really did the trick for me, and others.

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halflifecrysis
First Poster
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I'll update that turning off WIFI 7 did not solve it. And I was able to test it on another wifi network.

I cleared partition  cache from the Andoid subsystem (hold power and volume up while phone is off) release power but keep holding volume up when the logo pops on the screen. Menu was easy to navigate to clear cache and reboot. 

I've read this may work for hours or a week. Very disappointing for my first Samsung coming from Pixel. 

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SheTeaches
Pioneer
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I'm so sorry it didnt work for you.  I now have the Ultra 25, (no issues), but that did completely work as a fix for my Ultra 24.  I do hope you find resolve.  It really is such a great phone, and is not an issue for many.  I don't know where you got it, but if it is new, maybe you could take it back and exchange?  It may be a glitch for certain ones....?

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Carol_Quebec
First Poster
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I reset Bluetooth and Wifi only, and the error was fixed. Good luck.

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