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S24 ultra+watch ultra+Samsung ring

(Topic created on: 01-08-2024 04:45 PM)
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Andyk
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I went for a walk today. 2 mile walk. And all 3 devices input data into the Samsung health app results, specifically calorie use. 
So I had 2 duplicate readings over the one correct one I would expect from the watch. 
This is clearly not meant to happen. Any ideas where to go for help?
39min 2.07mile is the correct reading. 

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8 REPLIES 8
Andyk
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And another just appears! 4 workouts in one.........
Trying to stop auto detect workouts so tried disconnecting my watch. The auto detect workout switch on the main Samsung health app is turned on and unable to be changed. However the watch and ring settings will allow me to turn off auto detect.
Haven't the time for this stuff. Costs to much not to work! 1722529202019.jpg
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Andyk
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It's also duplicated my sleep record 4 times ...... something is seriously wrong with the sync of my watch, phone and ring.
This is supposed to be a proper eco system that works in sync. 1722539129112.jpg
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GusB
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Yeah something isn't right there...I don't get any duplicates from my devices/wearables.

Hopefully someone can help you out on this...

All devices logged into the same Samsung account and sync turned on?
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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Andyk
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As far as I can tell yes, all under same Samsung account. They all show on find my phone (or whatever Samsung call it) they both have icons on the Samsung health application. Everything "seems" to be linked and all synced. Both showing on the wearables app together. Although sometimes the ring doesn't show directly in the wearables app and I have to go through the health app to load that in wearables. But it's the health data that's been duplicated and the health app shows both all fine. 1722610732302.jpg1722610732320.jpg1722610795369.jpg
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GusB
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If noone comes up with a solution, I'd recommend submitted a support ticket through this app as it seems to go to people who know what they're talking about rather than the generic customer agents.
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
Andyk
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There are so many options for questions, do you know how I do that? (Sorry if it's a stupid question!)
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GusB
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No not stupid, see screenshots. You can use your screenshots in the feedback to show your issue1722613392281.jpg1722613392300.jpg
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
Andyk
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Ace thank you! Much appreciated!
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